Rachael Diaz

• Oversee permitting, onboarding, fire compliance, and operational readiness for more than 80 short-term rental properties across Placer County, El Dorado County, Washoe County, and Truckee.

• Handle all stages of the STR permitting process, including permit applications, business licenses, TOT registrations, renewals, county correspondence, and compliance tracking.

• Took over permitting responsibilities during a departmental transition, learning multiple county processes, updating tracking systems, and helping create consistency across permit workflows.

• Work directly with county staff, homeowners, inspectors, vendors, and internal departments to keep projects moving and ensure properties remain compliant.

• Organize interior fire life safety and defensible space inspections, including scheduling, homeowner communication, vendor follow-up, documentation, and corrective action tracking.

• Built and maintain spreadsheets used to track permit renewals, inspection deadlines, onboarding progress, and compliance requirements across four jurisdictions.

• Lead new property onboarding from initial owner meetings through listing launch, including operational walkthroughs, inventory verification, vendor setup, permit activation, and guest-readiness preparation.

• Install and program smart locks, replace smoke and CO alarms, install fire extinguishers, perform property inspections, and complete other field tasks needed to prepare homes for guests.

• Supported day-to-day operations of a multifamily apartment community, balancing leasing, resident relations, rent collection, and administrative responsibilities.

• Processed rent payments, tracked delinquent accounts, contacted residents regarding past-due balances, and maintained accurate resident ledgers.

• Assisted with month-end reporting, occupancy tracking, resident account reconciliation, and property financial records.

• Reviewed lease applications, verified income and supporting documentation, completed background screenings, and prepared lease paperwork for approval.

• Served as a primary resource for residents, handling questions, resolving issues, and helping address situations before they escalated.

• Worked closely with maintenance staff to prioritize resident concerns, monitor work orders, and maintain community standards.

• Conducted apartment tours, responded to prospect inquiries, and supported leasing efforts to maintain occupancy goals.

• Maintained resident files, compliance records, and leasing documentation while ensuring accuracy and organization across property records.

• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
• Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
• Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
• Recruited and trained over 100 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• Coordinated appointments to show marketed properties.
• Communicated effectively with owners, residents, and on-site associates.
• Verified tenant incomes and other information before accepting lease applications.
• Greeted clients, showed apartments, and prepared leases.
• Marketed property to local businesses through collateral, emails and phone calls.
• Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
• Expedited leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
• Trained new hires to ensure they understood and felt comfortable performing their job description.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.