Rachael Dillon

Making sure I am ahead of learning any new changes of the Education benefits of the VA and all the Public Laws and what they mean to each service member, veteran, dependent spouses, and their children. I answer phone calls from all over the United States and other countries during my tour of duty. Every call is different, and I handle each and every one of them with confidence and a positive attitude. I do the best of my ability to answer all the questions and situations I may come across. My job duties include the School Hotline, Escalation line, and GIBILL Hotline. I am trained using the systems TIMS, DGI, VIS, WEAMS, and VA Knowledge Base and etc.. I am specialized in examining and gathering education information from multiple sources. I am very knowledgeable in the Chapters of education benefits we offer. I always have a great attitude, be a good listener, and help them out to the best of my ability, depending on the circumstances. My tone in my voice and how I speak to them shows them I CARE.. VA is a great place to work, for I have learned so much from this job and position. It has taught me so much more about great customer service and has made me a better listener, communicator, and have more patience.

Creating job descriptions, reviewing applications and resumes, identifying qualified applicants, scheduling interview, finding appropriate job placements, and retaining valuable employees. Possess effective written and interpersonal communication skills due to working closely with job applicants, employees, and current companies staffed for. Able to work under pressure and have the capability to discreetly handle confidential information, such as pay and employment records. Work independently, filling job orders and referring applicants to positions that match their skills and abilities.

Making sure all interactions between employees, customers, and coworkers run smoothly and professional. Managing the front lobby by greeting customers entering the office with a friendly smile and positive attitude. Making sure each employee or customer is taken care of or assisted appropriately. Answering the phones 8 hours a day in order to assist job applicants by matching up their skills and technical abilities against employers' job responsibilities in a high volume staffing environment. Advising applicants by phone about job opportunities that match their abilities to determine their interest in accepting a position. Expedites actions on behalf of employers to fill critical positions quickly. Works independently towards resolutions with callers by referring only a few to a higher level. Handling and maintaining records of all call reports and workers' compensation claims. Daily filing, entering applications, and E-verifying all employees, and running background checks. Use Word, Excel, Lotus Notes, and 10-Key.