Rachael Dillon
Huntington,WV
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
ResultsCX
Huntington, WV
08.2022 - 10.2022
- Served customers by providing product and service information and resolving product and service problems
- Attracted potential customers by answering product and service questions and suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintained financial accounts by processing customer adjustments
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results as needed.
Professional House Cleaner
COTTAGE CARE
Huntington, WV
04.2021 - 08.2021
- Clean houses using a variety of cleaning equipment, disinfectants and machines
- Sweep and clear floors of debris
- Vacuum hardwood floors and carpet
- Wash and fold towels
- Scrub stains and mold from surfaces
- Clean toilets and bathtubs
- Maintain cleaning equipment
- Scheduling appointments for customers
- Met time frame required for each individual's home
Cashier/Customer Service
Kohl's
Huntington, WV
10.2020 - 03.2021
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items and join reward programs
- Help customers navigate applications and in-store technology to deliver best-in-class experiences
- Performed cash, card and check transactions to complete customer purchases
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register to record transactions accurately and efficiently
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transaction with excellent accuracy levels
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Associate's degree - Applied Science
Mountwest Community and Technical College
01.2011 - 05.2013
Skills
Retail salesTypingData entryPhone etiquetteTime managementCommunication skillsComputer skillsWorkDayCustomer serviceMicrosoft OfficeEnglishAdministrative experience (3 years)Office experience (4 years)
Retail store support
Administrative support
Multi-line phone talent
Money handling abilities
Professional telephone demeanor
Timeline
Customer Service Representative
ResultsCX
08.2022 - 10.2022
Professional House Cleaner
COTTAGE CARE
04.2021 - 08.2021
Cashier/Customer Service
Kohl's
10.2020 - 03.2021
Associate's degree - Applied Science
Mountwest Community and Technical College
01.2011 - 05.2013