Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Rachael Doan

Summary

To obtain a challenging position offering opportunities for growth and advancement as well as development. I am very detailed orientated, also good at multitasking. Knowledge of Various computer Software programs. Can type 60+WPM, also 10 key stroke. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart.

Overview

17
17
years of professional experience

Work History

Program Manager

Right At School LLC
12.2022 - Current
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
  • Utilized positive reinforcement techniques to motivate and encourage children's learning.
  • Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
  • Monitored individual children during play times and ensured that everyone was included in activities.
  • Participated in team meetings to discuss progress of each child's development and plan future goals for them.
  • Established good relationships with parents and guardians through regular communication via phone or emails.
  • Built program plans for youth of varying ages to support growth and development.

Program Assistant

Infinity Support Services
01.2023 - 06.2023
  • Create initial beneficiary folder
  • Contact beneficiary to collect detailed information for initial intake
  • Complete necessary documentation in beneficiary folder
  • Compile and send intake packet to beneficiary
  • Track the return of the beneficiary intake packet and conduct follow up as needed
  • Request and monitor verification requests to federal and state agencies
  • Update and monitor client tracker (personal and staff) as needed.
  • Reviewed Medicare claims to ensure accuracy and compliance with regulations.
  • Analyzed data from various sources to identify trends related to Medicare coverage.
  • Participated in meetings with other departments to discuss changes affecting Medicare coverage plans.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Assisted with audits by preparing accounts and providing information.

Office Manager

JF1 Cleanrite LLC
01.2020 - 01.2022
  • Approved incoming materials by confirming specifications and approved finished products.Allocated complaints to governing departments for investigation and tracked resolution times.Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.Collaborated with management to discuss effective plans for resolving major quality problems.Executed effective change management by converting [Type] program into new operational-level system.

Quality Control Specialist

Sunrise Pest Management
09.2013 - 10.2021
  • Go-to person for up to 10 staff members,troubleshooting complex administrative and training issuespromptly.Developed and edited template contracts with any changesin our company's service lines or new developments.Assisted The
  • Owner of the company with new hire processing and existingtraining programs.Remain informed on current regulations,especially concerning research industry and document creation.Builtstrong relationships with customers through positive attitude andattentive response.Performed various administrative functions,including filing paperwork, delivering mail, sorting mail, officecleaning and bookkeeping.Ensured compliance with policies andquality standards to maintain consistency in quality ofservices.Maintained staff directory and company policy handbook forhuman resources department.Increased office organization bydeveloping more efficient filing system and customer databaseprotocols.

Account Executive

JaniKing Of Hampton Roads
01.2018 - 06.2019
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.

Dedicated Account Manager

01.2019 - 06.2019
  • Promoting dynamic clientmanagement, issue resolution andrelationship-building skills
  • Bilingualand effective at maximizing repeatbusiness opportunities
  • Provenhistory ofincreasing revenue while bringing innew clients
  • Currently hold a Tier 2background clearance
  • As well as a
  • Background clearance with DCYF in
  • Washington state

Commercial Sales Manager

Advance Auto Parts
04.2017 - 10.2017
  • Secured over 10 commercial accounts to increase companyrevenue.Secured high-value accounts through consultative selling,effective customer solutions and promoting compelling businessopportunities.Built and cultivated healthy pipeline of customersinterested in partnering with company.Effectively communicatedwith clients using well-developed interpersonal skills, which helpedto improve relationships and rapport
  • Designed and developed operating processes for converting andrefining raw materials into products.Generated monthly andquarterly Mortgage and MERS reports.Reviewed and troubleshootinbound and outbound data interface issues.Partnered withdepartment representatives to check different datasets.Initiatedaudit process to evaluate thoroughness of documentation andmaintenance of facility standards.Accurately recorded and reportedtest results according to established procedures.Coordinated withother internal departments and customers to keep operationsrunning smoothly and solve both routine and complex problems.

Automotive Service Writer / Tony Spivey/Kendrick

Jacobs
08.2013 - 04.2017
  • 1777(Tony) 757-287-6118 (Kendrick).Answered service department phone and responded promptly to questions and messages.Assigned jobs to technicians according to experience and knowledge of handling specific repairs.Verified warranty plans and coverage and uncovered hidden warranties.Advised management members on customer issues or mechanical repair problems.Used
  • Mitchell computer system to enter customer information, create service records, order parts and develop cost estimations.Maintained up-to-date knowledge of product and service changes.

Data Integrity Specialist

Loancare LLC
03.2014 - 11.2014
  • Implemented strong training program enabling employees toimprove and build upon both professional and personal growth.Setproduction goals to exceed budget expectations.Tracked sales datato assess trends and make proactive strategy changes.Completedaccurate and efficient data entry and database updates to support
  • MERS operations.

Customer Sales Representative

Trans World Airlines
09.2010 - 12.2011
  • Built and strengthened positive relationships with students, parentsand teaching staff.Differentiated instruction according to studentskill level.Helped students build learning and study skills to achieveeducational goals.Assisted fellow teachers with assignmentdevelopment, special projects, tests, administrative updates andgrading.Combined discipline plan with effective measures and lessonplans to increase concentration, participation and progress studentaccountability.Taught students to exercise problem solvingmethodology and techniques during tests.Encouraged studentcritical thinking and discussion using variety of teaching techniques
  • Attended faculty meetings and contributed relevant student data tosupport program improvement
  • Provided generalized support services to students and schools.
  • Identified student challenges and discussed corrective actions withlead teacher
  • Provided administrative support by photocopying class materials andorganizing digital files
  • Prepared classroom for daily lessons and cleaned and organizedbetween classes
  • Suggested new and emerging technology and instructional tools tosupplement class materials.

Certified Nurse Assistant

Aging Gracefully Sr Care Services
08.2008 - 01.2009
  • Assisted patients with activities of daily living, such as bathing and dressing.
  • Maintained accurate records of patient progress and condition.
  • Gave emotional support to patients and their families.
  • Provided accurate and timely interpretation services for clients over the telephone.
  • Managed multiple simultaneous calls, while staying focused on accuracy of translation.
  • Identified areas where additional support was needed to ensure successful completion of projects.

Education

Associate of Applied Science - Healthcare

Martinsburg College
Martinsburg, WV
06-2025

Medical Billing And Coding -

Martinsburg College
Martinsburg, WV

High School Diploma/GED -

Belleville East High School
Belleville, Il
12.2001

Skills

  • Collaboration skills
  • Understanding of evaluation methodologies
  • Sound decision-making abilities
  • Communication proficiency
  • Quality Assurance
  • Problem-solving skills
  • Number-savvy
  • Materials inspection
  • Correction action planning
  • Operations Management
  • Strategic Planning
  • Records Management
  • Healthcare Claim Coding
  • Data Verification
  • Medical Record Security
  • Document Management
  • Documentation Oversight Coding
  • ICD-10 Coding
  • Coding Error Resolution
  • Medical Translation
  • Invoice Processing
  • Attention to Detail
  • Charting and Clinical Documentation
  • Electronic Filing System Organization
  • Patient Health Information Access
  • Paperwork Processing
  • Patient Rights
  • Microsoft Excel
  • Medical Release of Information ROI Processes
  • Certified Professional Coder
  • Transcribing
  • Health Record Index Maintenance
  • Insurance Billing
  • ICD-9 Coding
  • Transcription
  • Appointment Scheduling

Education and Training

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Timeline

Program Assistant

Infinity Support Services
01.2023 - 06.2023

Program Manager

Right At School LLC
12.2022 - Current

Office Manager

JF1 Cleanrite LLC
01.2020 - 01.2022

Dedicated Account Manager

01.2019 - 06.2019

Account Executive

JaniKing Of Hampton Roads
01.2018 - 06.2019

Commercial Sales Manager

Advance Auto Parts
04.2017 - 10.2017

Data Integrity Specialist

Loancare LLC
03.2014 - 11.2014

Quality Control Specialist

Sunrise Pest Management
09.2013 - 10.2021

Automotive Service Writer / Tony Spivey/Kendrick

Jacobs
08.2013 - 04.2017

Customer Sales Representative

Trans World Airlines
09.2010 - 12.2011

Certified Nurse Assistant

Aging Gracefully Sr Care Services
08.2008 - 01.2009

Medical Billing And Coding -

Martinsburg College

Associate of Applied Science - Healthcare

Martinsburg College

High School Diploma/GED -

Belleville East High School

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Rachael Doan