Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Rachael Doctorman

Rachael Doctorman

Lexington,KY

Summary

Administration Professional with 12+ years of experience developing workflow strategy, collaborating with clinicians and clients, leading projects, and building relationships to ensure a positive patient experience. Seeking a position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

LIMS Team

Catalent
04.2022 - Current
  • Key member of LIMS implementation at the Winchester site.
  • Integral to Phase 1 completion for end-user utilization, overseeing the data build for over 100 products within a 12 month period.
  • Effectively developed site-specific procedures for database management.
  • Competently organized and developed tools to improve project workflow.
  • Skillfully handled task delegation to ensure efficient project completion.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to stakeholder's vision.
  • Worked well in a team setting, providing support and guidance through training and mentorship.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Compiled and sorted information to prepare source data for computer entry.
  • Reviewed, corrected, deleted and approved data for hundreds of products to maintain data integrity.
  • Managed time efficiently in order to complete tasks within deadlines.

Quality Control Auditor

Catalent
03.2021 - 04.2022
  • Reviewed and resolved issues raised during release of cleaning validation testing for conformance to appropriate internal and regulatory requirements.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Educated and oriented analysts to improve compliance with quality control protocols and documentation procedures.
  • Competently interpreted and utilized compendial, internal and customer/supplier methodologies.

Patient Services Manager

KORT Physical Therapy
03.2019 - 03.2021
  • Competently managed front office operations and administration including strategic planning, process improvement, patient services, insurance, and financial reconciliation for outpatient facility with 6 healthcare providers.
  • Effectively collaborated with clinic director to maintain daily operations.
  • Established and maintained effective communication with staff and physicians to promote high quality patient care.
  • Trained Physical Therapy Technician in account creation and HIPAA compliance protocols, processes, and procedures to improve clinic workflow.
  • Scheduled appointments, managed pre-certifications and verified insurance coverage.
  • Communicated with patients, ensuring that medical information was kept private.

Histotechnologist

P&C Labs
06.2011 - 02.2020
  • Oversaw daily immunohistochemistry (IHC) operations for large pathology laboratory with up to 100 IHC tests ordered daily.
  • College of American Pathologists (CAP) Inspector; conducted outside lab visits to evaluate protocols and equipment compliance with safety/quality standards so facilities could maintain CAP accreditation.
  • Responsible for interviewing, selecting, and training Lab Technicians on processes and technology.
  • Managed quality assurance project; conducted root cause analysis and data collection for reporting.
  • Led strategic implementation of new equipment, reducing operation costs.
  • Compiled QA data, developed detailed report, and presented findings to senior leadership
  • Executed histologic techniques to patient specimens to facilitate pathological diagnoses.
  • Leveraged automated equipment. to perform immunohistochemistry staining techniques.
  • Coordinated preparation of lab section for inspection by accrediting agencies.
  • Maintained adequate stock and supplies to perform procedures and prepare reagents.
  • Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
  • Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.

Education

Master of Health Administration - Health Administration

George Washington University, The
Washington, DC
12.2021

Bachelor of Science - Biology

Montreat College
Montreat, NC
05.2011

Skills

  • Project Coordination
  • Analytical and Critical Thinking
  • Delegation
  • Training and Development
  • Relationship Management
  • Team Coordination
  • Process Improvement
  • Organization and Time Management
  • Dependable and Responsible
  • Problem-Solving
  • Planning
  • Teamwork and Collaboration
  • Attention to Detail
  • Verbal and Written Communication
  • Schedule Management
  • Data Management Familiarity
  • Office Administration
  • Key Performance Indicators (KPIs)
  • Standard Operating Procedure
  • Public Speaking
  • Team Operations
  • Project Organization
  • Training Junior Team Members

Additional Information

Co-chair of ADAPT at the Winchester site, a Catalent Employee Resource Group supporting individuals living with different abilities, their families and caregivers.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Timeline

LIMS Team

Catalent
04.2022 - Current

Quality Control Auditor

Catalent
03.2021 - 04.2022

Patient Services Manager

KORT Physical Therapy
03.2019 - 03.2021

Histotechnologist

P&C Labs
06.2011 - 02.2020

Master of Health Administration - Health Administration

George Washington University, The

Bachelor of Science - Biology

Montreat College

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Rachael Doctorman