Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rachael Dwomoh

Columbus

Summary

Retail professional with extensive experience at Snipes Enterprises, specializing in customer service and sales strategy. Proven ability to train teams and enhance performance, consistently meeting and exceeding sales targets. Expertise in visual merchandising, inventory management, and cash handling. Strong leadership and problem-solving skills contribute to improved store operations and exceptional client experiences.

Overview

2
2
years of professional experience

Work History

M.I.T/Retail Keyholder

Snipes Enterprises
Columbus
08.2023 - Current
  • Nurtured lasting client partnerships via effective organization and execution of sales events.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Assisted in general housekeeping to maintain store image.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Assisted customers with product selection and resolving complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Delegated work to staff, setting priorities and goals.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Replenished merchandise displays throughout the store as needed.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Associate/Retail Cashier

Roses, Variety Wholesalers
Columbus
11.2022 - 12.2023
  • Computed purchases and received and processed cash or credit payment.
  • Handled returns and exchanges according to company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Developed promotional strategies to increase sales volume.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Greeted customers and provided exceptional customer service.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered store and merchandise questions and led customers to wanted items.
  • Adhered to company initiatives and achieved established goals.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.

Education

Some College (No Degree) -

Columbus State Community College
Columbus, OH

Skills

  • Customer service excellence
  • Sales strategy development
  • Visual merchandising techniques
  • Team collaboration
  • Employee training and development
  • Problem solving
  • Marketing strategy
  • Goal setting and achievement
  • Adaptable to changing demands

Languages

twi
Limited

References

References available upon request.

Timeline

M.I.T/Retail Keyholder

Snipes Enterprises
08.2023 - Current

Sales Associate/Retail Cashier

Roses, Variety Wholesalers
11.2022 - 12.2023

Some College (No Degree) -

Columbus State Community College

Similar Profiles

CREATE PROFILE
Rachael Dwomoh