Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Earl

Horn Lake,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ASI Services
12.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.

Legal Administrative Assistant

Steve and Steve Law Firm
08.2016 - 12.2017
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Prepared affidavits, letters and agreements for legal staff use.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Care Advocate

New Breed Logistics
07.2014 - 07.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Acted as first point of contact and set appointments for prospective clients.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.

Education

High School Diploma -

Newellton High School
Newellton, LA

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Office Administration
  • Remote Support
  • Help Desk Software
  • Data Recovery
  • Shipping and receiving

Timeline

Customer Service Representative

ASI Services
12.2017 - Current

Legal Administrative Assistant

Steve and Steve Law Firm
08.2016 - 12.2017

Customer Care Advocate

New Breed Logistics
07.2014 - 07.2016

High School Diploma -

Newellton High School

Similar Profiles

CREATE PROFILE
Rachael Earl