Rachael E Blakesslee
Newville
Summary
Diligent Logistics clerk with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
07.2016 - 03.2018
- Managed high-volume call traffic, ensuring timely response to customer needs and concerns.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Assisted borrowers in understanding repayment options and loan terms.
- Processed student loan applications, ensuring accuracy and compliance with regulations.
- Resolved borrower inquiries promptly, enhancing overall customer satisfaction ratings.
- Maintained compliance with federal regulations and institutional policies throughout all stages of the loan process.
Logistics Clerk
Carlisle Construction Materials
03.2025 - Current
- Coordinated shipment schedules to ensure timely delivery and optimal inventory management.
- Processed shipping documentation using logistics management software to maintain compliance and accuracy.
- Monitored inventory levels, adjusting orders to align with demand forecasts and operational needs.
- Collaborated with cross-functional teams to resolve logistical issues, ensuring seamless operations across departments.
- Participated in regular training sessions to stay updated on industry best practices and continuously improve professional skills in logistics administration.
- Coordinated transportation schedules for optimal efficiency, minimizing transit times and costs.
Shipping/Receiving Clerk
Penske Logistics 3PL Lowe’s BDC
07.2019 - 03.2025
- Coordinated receipt and inspection of incoming shipments, ensuring accuracy and compliance with quality standards.
- Managed inventory levels through effective tracking systems, streamlining stock replenishment processes.
- Oversaw loading and unloading operations, optimizing workflow efficiency in shipping areas.
- Implemented safety protocols and training programs to enhance workplace safety for staff and visitors.
- Trained new team members on established procedures, fostering a collaborative work environment focused on best practices.
- Collaborated with cross-functional teams to address supply chain issues, maintaining operational continuity during peak periods.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
Service Writer I
Bosselman Boss Shop
03.2019 - 07.2019
- Became familiar with Madden co software. Created customer work orders based on collected information. Worked face to face with customers and communicated with customers over the phone to trouble shoot issues they may be having with tractors and trailers. Became familiar with processing payments through credit card machine and requesting purchase orders with customers.
Education
High School Diploma -
Big Spring High School
06.2011
Skills
- Exceeds in learning in a fast paced environment
- Self motivated
- Adapts quickly to new computer software
- Familiar with SAP systems and many other warehouse management systems
- Proficient in using Microsoft programs
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
Timeline
Logistics Clerk
Carlisle Construction Materials
03.2025 - Current
Shipping/Receiving Clerk
Penske Logistics 3PL Lowe’s BDC
07.2019 - 03.2025
Service Writer I
Bosselman Boss Shop
03.2019 - 07.2019
Customer Service Representative
Pennsylvania Higher Education Assistance Agency
07.2016 - 03.2018
High School Diploma -
Big Spring High School