Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachael Ellis

Layton,UT

Summary

Guest Services Manager with a proven track record at Harmon's City Inc., excelling in personnel management and budgeting. Skilled in optimizing team performance and resolving disputes, I significantly enhanced customer satisfaction. My leadership ensured seamless service desk operations and financial management, showcasing exceptional communication and multitasking proficiency.

Overview

18
18
years of professional experience

Work History

Guest Services Manager

Harmons City Inc.
Farmington, Utah
02.2016 - Current
  • Service desk operations, including USPS Postal Service and refunds, answer telephones, and direct calls to appropriate departments.
  • Resolve any customer service issues that may arise in person or through Qualtrics.
  • Count and reconcile all cash drawers.
  • Enter data and maintain records for Harmon's accounting software.
  • Prepare daily deposits and deliver them to armored carriers.
  • Manage accounts receivables, and bill out monthly.
  • Foodie Club account troubleshoot.
  • Transfer data from the daily cash sheet to various spreadsheets.
  • Create a new spreadsheet as needed for new quarters.
  • Handle scheduling and manage 4 to 5 employees.
  • Attend weekly manager meetings and quarterly meetings.

Store Manager

Peerless Beauty & Barbr Sup
Centerville, Utah
02.2007 - 08.2014
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

Davis High
Kaysville, UT
08-1995

Skills

  • Exceptional communication
  • Schedule setting
  • Complaint resolution
  • Personnel management
  • Multitasking proficiency
  • Staff training and development
  • Optimizing team performance
  • Greeting customers
  • Resolving disputes
  • Budgeting and financial management
  • Implementing policies

References

References available upon request.

Timeline

Guest Services Manager

Harmons City Inc.
02.2016 - Current

Store Manager

Peerless Beauty & Barbr Sup
02.2007 - 08.2014

High School Diploma -

Davis High

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Rachael Ellis