Personable Front Desk Receptionist skilled at Delivering top-notch service and support and works well under pressure. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Enthusiastic administrative support who communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Medical Assistant
Jayaraman Medical Associates
Mechanicsville, Maryland
06.2021 - Current
Greeted and checked in patients, updating patient information in computer system.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Performed data entry tasks related to billing and collections procedures.
Processed referrals for specialist care when requested by physicians or patients.
Checked patients in and out for appointments and collected co-payments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Verify and enter insurance, demographics and health history into patient database.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Took messages from patients and promptly relayed to appropriate staff.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Processed patient payments and scanned identification and insurance cards.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Trained new staff on office procedures, insurance processes and medical terminology.
Straightened up waiting room to maintain neat and organized space.
Scheduled and confirmed patient appointments and consultations.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Compiled patient information or data in appropriate computer system.
Routed laboratory or diagnostic results to appropriate staff.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Performed basic laboratory tests such as urinalysis and bladder scans under direct supervision of a physician or registered nurse.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administrative Assistant
Huntington Learning Center
California, Maryland
03.2021 - 06.2021
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established protocol.
Scheduled appointments between clients and customers and internal staff members.
Managed database systems containing customer contact information.
Answered questions from customers regarding products and services offered by the company.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Maintained accurate department and customer records.
Homemaker
Homemaker's
Mechanicsville, MD
11.2010 - 03.2021
Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
Conducted regular maintenance on all appliances, vehicles, and other equipment in the house.
Coordinated family activities such as vacations, visits to relatives, and special events.
Maintained detailed records of household bills and payments for accounting purposes.
Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
Provided transportation services for family members when needed.
Arranged appointments with doctors, dentists, tutors or other service providers as needed.
Ordered supplies necessary to maintain a well-stocked pantry and linen closet.
Created a system of organization for filing important documents related to household matters.
Responded promptly to inquiries from family members regarding household concerns or needs.
Handled communications between family members and external parties such as schools or employers.
Scheduled repairs or maintenance when required on any items in the home.
Planned and cooked meals with consideration to multiple dietary restrictions.
Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Volunteered at the children's school, offering additional services to teachers and staff.
Education
Associate of Applied Science - Liberal Arts And Sciences
College of Southern Maryland
La Plata, MD
01-2020
Associate of Arts - Business Admin, Concentration On Data Analysis
College of Southern Maryland
La Plata, MD
Skills
Medical Office Procedures
Insurance Verification
Medical Charting
Records Management
Payment Collection
Referral Verification
HIPAA Compliance
Billing support
Appointment Scheduling
Microsoft Office
Patient Relations
Telephone Etiquette
Patient Scheduling
Front Desk Operations
Electronic Medical Records
Office Administration
Data Entry
Customer Service
Problem-solving aptitude
Teamwork and Collaboration
Clinical Support
Relationship Building
Data Management
Interpersonal Communication
Computer Proficiency
Administrative Support
Team Collaboration
Analytical Skills
Attention to Detail
Documentation and Recordkeeping
Affiliations
Gardening
Hiking
Organizing
Accomplishments
Achieved 3.8
Certification
Customer service
References
References available upon request.
Timeline
Medical Receptionist/Medical Assistant
Jayaraman Medical Associates
06.2021 - Current
Administrative Assistant
Huntington Learning Center
03.2021 - 06.2021
Homemaker
Homemaker's
11.2010 - 03.2021
Associate of Applied Science - Liberal Arts And Sciences
College of Southern Maryland
Associate of Arts - Business Admin, Concentration On Data Analysis
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Key Opinion Leader at INSPE Associates, Inc, Medical Consultants Network, LLC, Medical Evaluation SpecialistsKey Opinion Leader at INSPE Associates, Inc, Medical Consultants Network, LLC, Medical Evaluation Specialists