Rachael Fuller
Oakham,MA
Summary
Reliable team member with professionalism, interpersonal skills in the work area, along with effective written and verbal communication. Background in retail, customer service, and proper animal care and safety. Skilled in problem solving, efficiently and professionally calming down upset and/or aggressive customers, while demonstrating empathy and care for the publics' needs or desires.
Overview
4
4
years of professional experience
Work History
Pet Store Clerk
Klems
Spencer, ME
08.2023 - Current
- Collaborated with team members to create a welcoming store environment.
- Cleaned animal cages regularly to maintain a safe environment for pets.
- Answered phone calls from customers inquiring about products, services, and store policies.
- Provided advice on proper nutrition and care instructions for various types of pets.
- Operated cash register to process customer purchases.
- Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Inspected incoming shipments for damages or discrepancies and reported any issues to management.
- Assisted customers in selecting appropriate pet supplies and products.
- Processed sales transactions accurately using point-of-sale systems.
- Provided information on pet care and responsible ownership to customers.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier
McDonald's
Spencer, MA
04.2021 - 08.2023
- Processed customer transactions efficiently at a fast-paced restaurant environment.
- Maintained cleanliness and organization of the cashier station and dining area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
Education
Quabbin Regional High School
Barre, MA06-2025
Skills
- Problem solving
- Animal care knowledge
- Effective communication
- Patience and calmness
- Creativity and innovation
- Professionalism
- Store opening and closing
- Excellent written and verbal communication
- Relationship building
- Adaptable and flexible
- Active listening
- Organizational skills
- Strong communication and interpersonal skills
- Engaging with diverse customers
- Attention to detail
- Self motivation
Affiliations
- Fishing
- Multi-media artist (murals, oil paints, pencil, etc)
- Camping
- Fish tank maintenance
- Hiking
- Kayaking
References
References available upon request.
Timeline
Pet Store Clerk
Klems
08.2023 - Current
Cashier
McDonald's
04.2021 - 08.2023
Quabbin Regional High School