Rachael Futral
Bedias
Summary
Dynamic Venue Manager with a proven track record at Crooked Oaks Event Center, excelling in customer service and relationship building. Skilled in event promotion and personnel management, I increased event bookings through strong client relationships and effective communication. Committed to enhancing guest experiences while maintaining operational excellence.
Experienced venue management professional with strong focus on team collaboration and achieving results. Skilled in event planning, budget management, and customer service. Reliable and adaptable, ensuring smooth operations and seamless experiences for clients and guests.
Overview
9
9
years of professional experience
Work History
Venue Manager
Crooked Oaks Event Center
04.2024 - 01.2025
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Online Boutique Owner
PK Clothing Empire
07.2019 - 12.2024
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Optimized product listings with detailed descriptions, accurate specifications, and compelling visuals to maximize conversion rates.
- Developed strong relationships with suppliers, negotiating favorable terms and securing high-quality products at competitive prices.
- Grew social media following through consistent posting of engaging content, resulting in increased brand visibility and customer engagement.
- Managed day-to-day business operations.
Receptionist
Toyota Motor
10.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Waitress
Stagecoach Deli
11.2015 - 05.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Leon High School
Jewett, TX05-2015
Skills
- Writing and verbal communication
- Relationship building
- Personnel management
- Event promotion
- Service coordination
- Professional appearance
- Customer service
- Sales expertise
- Guest relations management
- Relationship management
Timeline
Venue Manager
Crooked Oaks Event Center
04.2024 - 01.2025
Online Boutique Owner
PK Clothing Empire
07.2019 - 12.2024
Receptionist
Toyota Motor
10.2018 - 04.2019
Waitress
Stagecoach Deli
11.2015 - 05.2018
High School Diploma -
Leon High School
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