Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Gerrard

Windosr,NY

Summary

Dynamic leader with proven expertise in operations management and strategic planning, honed across roles at Rocky Mountain Bin Blasters and beyond. Excels in staff training and development, enhancing team performance by fostering a positive work environment. Achieved significant improvements in customer satisfaction and employee morale, leveraging strong relationship-building and complex problem-solving skills.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

3
3
years of professional experience

Work History

Manager

Rocky Mountain Bin Blasters
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.

General Manager

Spenga
05.2022 - 03.2023
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Interacted well with customers to build connections and nurture relationships.

Sales Associate

Club Pilates
07.2021 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
  • Assisted in maintaining a clean, organized work environment conducive to productivity.
  • Expanded client base through effective networking, relationship-building, and follow-up techniques.

District Manager

Rush Bowls
07.2021 - 10.2021
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Facilitated business by implementing practical networking techniques.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

Education

Associate of Arts - Marketing

Front Range Community College
Westminster, CO
12-2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Shift scheduling
  • Performance evaluations
  • Marketing
  • Brand management
  • Expense tracking
  • Computer skills
  • Positive attitude

Timeline

General Manager

Spenga
05.2022 - 03.2023

Manager

Rocky Mountain Bin Blasters
01.2022 - Current

Sales Associate

Club Pilates
07.2021 - 10.2021

District Manager

Rush Bowls
07.2021 - 10.2021

Associate of Arts - Marketing

Front Range Community College

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Rachael Gerrard