Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

RACHAEL GIBSON

Ashland City,TN

Summary

Hard-working, self motivated and outgoing professional with 20 years of experience and a proven knowledge of customer service, as well as 13 years Dental Office experience and data entry, and workflow prioritization among many other skills. Aiming to leverage my skills to successfully fill the Administrative, Receptionist, or Front Desk role at your company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Coordinator

Gold Skin Care Center
11.2020 - 04.2024
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Intake Specialist

Patriot Angels
12.2019 - 08.2020
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Front Office Coordinator

Curcio Demratology
07.2019 - 12.2019
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Created and updated records and files to maintain document compliance.
  • Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.

Patient Care Coordinator

Apex Endodontics
09.2017 - 12.2018
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Refer patients to appropriate health care services or resources
  • Explain policies, procedures, or services to patients using medical or administrative knowledge
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
  • Interview patients or their representatives to identify problems relating to care.

Front Desk / Dental Assistant

Nashville Oral Facial Surgery
05.2014 - 09.2017
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Answer telephones and direct calls to appropriate staff
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Complete insurance or other claim forms
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
  • Maintain medical records, technical library, or correspondence files.

Education

Registered Dental Assistant Dental -

REMINGTON COLLEGE
Nashville, TN
06.2007

Skills

  • Knowledge of Several different dental and sales software
  • Sales
  • Office Administration
  • Schedule Coordination
  • Office Management
  • Customer Service

Certification

  • RDA
  • CPR
  • HIPAA
  • Nitrous Oxide Monitoring
  • Radiology

References

References available upon request

Timeline

Office Coordinator

Gold Skin Care Center
11.2020 - 04.2024

Intake Specialist

Patriot Angels
12.2019 - 08.2020

Front Office Coordinator

Curcio Demratology
07.2019 - 12.2019

Patient Care Coordinator

Apex Endodontics
09.2017 - 12.2018

Front Desk / Dental Assistant

Nashville Oral Facial Surgery
05.2014 - 09.2017

Registered Dental Assistant Dental -

REMINGTON COLLEGE

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RACHAEL GIBSON