Rachael Gray
Marrero,LA
Summary
Dedicated Hospitality professional with over 25 years experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express New Orleans Airport South
2023.01 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
Director of Sales
Courtyard Marriott
2019.05 - 2022.12
- Lend energy and ideas to all sales, marketing and revenue optimization efforts
- Develop profitable sales through outside sales calls; maintain active sales contact on all assigned accounts and within assigned market segments
- Aid in the design of electronic, written, and published communications
- Maintain current tracer files for follow-up
- Develop proposals, qualify leads, and prepare contracts
- Research competition and assess general market conditions
- Solicit and manage group bookings, as well as commercial and government account relationships
- Represent the hotel at travel shows and industry events
General Manager
TownePlace Suites By Marriott
2018.08 - 2019.05
- Increased GSS scores overall by 30 points in first 30 days
- Implemented structure and guidelines to control labor, manage expenses, and increase revenue within first 60 days
- Created and Maintained standard operating procedures for housekeeping and maintenance departments to have clean, well operating rooms
- Re-trained and streamlined front desk duties to better serve our guests efficiently and effectively
- Worked with FOM to maintain Sundry, provide 100% guest satisfaction, and proper scheduling of team to maximize our guest check-in experience
- Worked with the DOS to saturate our "backyard", accurate forecasting, setting strategic pricing 365 days out, and managing third party sites for optimal placement in an effort to achieve budget goals and 50% GOP
- Proficient in Fosse, Onity Locks, Ultipro HCM, Data Plus, and currently completing Connect U for TPS by Marriott.
General Manager
Microtel Inn & Suites
2012.10 - 2018.08
- Took responsibility of this brand new hotel in 2012 and in 8 months we achieved #2 ranking out of the 350 Microtels nation-wide
- Promoted to Team Leader in 2014 in which I was responsible for Operations Management of 5 properties in LA and TX
- Consistently increased RevPAR YOY
- Maintained Medallia scores of 8.5% and "A" rated QAs of 94 and above
- As, for the Belle Chasse location, I negotiated yearly base business contracts as well as preferred hotel contracts for multiple off-shore and oil-field companies
- Proficient in SynXis/Ez-Lite, Acrotime, Heartland payroll, Broadvine procurement, and Sales Pro
- Expertise in budgeting, controlling labor hours and CPORs, proper scheduling, accurate forecasting and strategic Revenue Management.
General Manager
Fairfield Inn & Suites
2009.12 - 2012.10
- Increased GSS scores from 74% to 89% during 6 months of renovations
- Increased RevPAR from $43.98 to $55.74 in 6 months due to strategic pricing and aggressive revenue management
- Properly trained Maintenance team on use of Marriott's Preventive Maintenance tools and schedule which aided in the decrease of problems experienced from 60% to 20%
- Proficient in FOSSEE, Citrix applications, ADP Time Keeper, and M3 Procurement.
Education
Bachelor of Science - Hotel Management
Persuing
University Of New Orleans, LASkills
- Account Management
- Guest Satisfaction
- P&L Responsibility
- Hiring and Onboarding
- Sales Tracking
- Revenue Management
- Operational Efficiency and Safety
- Customer Relations
- Morale Improvements
- Accounts Payable and Accounts Receivable
- Business Forecasting
- Recognition Programs
Timeline
Assistant General Manager
Holiday Inn Express New Orleans Airport South
2023.01 - Current
Director of Sales
Courtyard Marriott
2019.05 - 2022.12
General Manager
TownePlace Suites By Marriott
2018.08 - 2019.05
General Manager
Microtel Inn & Suites
2012.10 - 2018.08
General Manager
Fairfield Inn & Suites
2009.12 - 2012.10
Bachelor of Science - Hotel Management
Persuing
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