Rachael Haddad
Columbus,OH
Summary
Results-oriented Renewals Territory Representative with expertise in managing full-cycle renewals for SLED customers, achieving high retention rates and identifying expansion opportunities. Proficient in relationship-building, pipeline management, and forecasting, ensuring efficient renewal processes through collaboration with cross-functional teams. Recognized for effective communication and strong organizational skills, simplifying complex licensing for public-sector clients.
Overview
4
4
years of professional experience
Work History
Renewals Territory Specialist
Quest Software
Columbus, OH
07.2024 - Current
- Managed high-volume renewals for state, local, and education accounts across designated territory.
- Proactively engaged customers 90–120 days before expiration to drive timely renewals.
- Collaborated with Account Executives, Customer Success Managers, and Channel Partners for seamless execution.
- Educated SLED customers on product value, licensing changes, and compliance requirements.
- Identified upsell opportunities while maintaining a consultative approach.
- Maintained accurate forecasting and pipeline updates in Salesforce.
- Achieved or exceeded quarterly and annual renewal quotas and retention goals.
- Resolved customer issues by coordinating with support, legal, and operations teams.
Talent Acquisition Specialist
OPERS
Columbus, OH
12.2023 - 03.2024
- Spearheaded talent acquisition efforts for OPERS, successfully filling 15 key positions within a three-month timeframe, meeting 100% of hiring goals.
- Implemented targeted sourcing strategies, resulting in a 30% increase in qualified candidate applications compared to the previous quarter.
- Conducted thorough pre-screening and evaluation of candidates, achieving a 90% alignment rate with OPERS' organizational culture and job requirements.
- Collaborated closely with hiring managers to understand their needs and expectations, ensuring a seamless recruitment process, and a 95% satisfaction rate.
- Leveraged recruitment metrics and analytics to track progress and identify areas for improvement, contributing to enhanced efficiency and effectiveness in talent acquisition processes.
Talent Acquisition Partner
Global Search Marketing
Columbus, OH
05.2023 - 12.2023
- Made 50+ daily sales calls to qualify leads and drive interest, boosting sales opportunities by 20%.
- Maintained 95% scheduling efficiency, ensuring timely follow-ups, and a smooth prospect experience.
- Conducted discovery calls to identify customer needs, improving lead quality by 15%.
- Used phone, email, and LinkedIn outreach to expand the pipeline by 25% and increase engagement by 30%.
- Streamlined sales strategies, shortening the sales cycle by 40%, and diversifying the customer base.
Talent Acquisition Specialist
Spiro
Columbus, OH
02.2022 - 03.2023
- Conducted comprehensive pre-screening of candidates, achieving 95% alignment with company values and role requirements.
- Reviewed resumes and facilitated interviews, presenting highly qualified candidates to hiring managers.
- Refined recruitment strategies based on hiring manager feedback to enhance candidate selection process.
- Established collaborative relationships with hiring managers to address staffing needs efficiently.
Education
Bachelor of Science - Communications
Ohio University
Athens, Ohio, OH05-2021
Skills
- Customer relationship management
- Salesforce and Power BI
- Client education and training
- Renewal management strategies
- Upselling techniques and expansion
- Talent acquisition strategies
- Sales pipeline development
- Quote and contract creation
- Forecasting and reporting
- Client and partner relations
- Generative AI expertise
Timeline
Renewals Territory Specialist
Quest Software
07.2024 - Current
Talent Acquisition Specialist
OPERS
12.2023 - 03.2024
Talent Acquisition Partner
Global Search Marketing
05.2023 - 12.2023
Talent Acquisition Specialist
Spiro
02.2022 - 03.2023
Bachelor of Science - Communications
Ohio University