Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Mock

Greensboro,NC

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Versatile Assistant General Manager with [Number] years of experience overseeing daily [Industry] operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Groundskeeper

Studio 6 Extended Stay
05.2022 - 09.2023
  • Cleared public and private areas of debris before and after events.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
  • Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
  • Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.

Shift Leader

McDonald’s
01.2017 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Owner/Operator Truck Driver

Pull-Up On Ya
01.2021 - 01.2022
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Completed preventive maintenance and mechanical repairs on vehicles.

Front Desk Manager

Studio 6 Extended Stay
09.2022 - 05.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Prepared weekly employee work schedules to meet operational needs.
  • Attended staff meetings and brought issues to attention of upper management.

Assistant General Manager

Studio 6 Extended Stay
05.2023 - 12.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managed budget implementations, employee evaluations, and contract details.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Page High School
Greensboro, NC
06.1999

Skills

  • Procedural Optimization
  • Team Leadership Expertise
  • Budget Controls
  • Strategic Planning Skill
  • Closing Tactics and Contract Negotiations
  • Google Drive
  • Employee Discipline
  • Corrective Actions
  • Food Safety and Sanitation
  • Process Improvement
  • Expenditure Authorization
  • Property Walks
  • Training and Development
  • Program Optimization
  • Operations Oversight
  • Sales Techniques
  • Staff Management
  • Profit and Loss Control
  • Inventory Control
  • Financial Reporting
  • Customer Relationship Management
  • Cash Register Operations

Timeline

Assistant General Manager

Studio 6 Extended Stay
05.2023 - 12.2023

Front Desk Manager

Studio 6 Extended Stay
09.2022 - 05.2023

Groundskeeper

Studio 6 Extended Stay
05.2022 - 09.2023

Owner/Operator Truck Driver

Pull-Up On Ya
01.2021 - 01.2022

Shift Leader

McDonald’s
01.2017 - 03.2021

High School Diploma -

Page High School
Antonio Mock