Rachael Hamlin
Livonia,MI
Summary
I am currently a student as the University of Michigan - Dearborn studying Computer Engineering. I worked as the head secretary for a real estate agency Century 21 Row for 6 years as well as in the food industry for 5 years through high school. The most important skills I've learned throughout my work history is to be attentive, timely, organized, and adaptable. I'm well versed in customer service as well as being a fast learner. My job mainly involved multi-tasking, doing a number of jobs all at once and quickly. My main task was to process listings, pendings, and closings, keeping track of required documents along with buyer and seller signatures, EMDs, commission checks, and closing checks. I also did marketing for the agents which included sending out postcards, making announcements on Facebook and other social media apps.
Overview
11
11
years of professional experience
Work History
Head Secretary
Century 21 Row
37172 6 Mile Road Livonia MI, 48152
08.2018 - 04.2024
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Organized company events and gatherings, fostering a positive workplace culture and team cohesion.
- Trained new administrative staff members on office procedures, contributing to their rapid acclimation to the work environment.
- Reduced miscommunication incidents by maintaining clear, open lines of communication between departments.
- Provided exceptional customer service by greeting visitors warmly and directing them to appropriate personnel or resources as needed.
- Handled sensitive information with discretion, contributing to a secure and confidential work environment.
- Cultivated an organized filing system for both digital and physical documents, increasing ease of access for all employees.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed daily open and close business tasks operations.
- Extensive knowledge in Word, Excel, PowerPoint, and Publisher as well as promotional knowledge in Facebook, Instagram, Twitter (X), and Youtube.
Opening/Closing Shift Manager
Chicken King
08.2015 - 08.2018
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
- Contributed to overall store success by actively participating in team meetings, sharing insights, and seeking feedback on ways to improve closing shift operations.
Cook
Hungry Howies Pizza & Subs
09.2013 - 08.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
BSE Computer Engineering - Computer Engineering (Ongoing)
University of Michigan - Dearborn
Dearborn, MIAssociate of Science - Computer Engineering
Schoolcraft College
Livonia, MI12.2020
Associate in Engineering Technology - Computer Engineering
Schoolcraft College
Livonia, MI12.2020
High School Diploma -
Clarenceville High School
Livonia, MI07.2015
Skills
- Office Administration
- Customer Service
- Filing and data archiving
- Documentation and control
- Administrative background
- Organizing and Categorizing Data
- Social media knowledge
- Appointment Coordination
- Inventory Management
- Editing and proofreading
- Administrative Procedures
- Scheduling and calendar management
- Documentation and Recordkeeping
- Microsoft Office
- Multi-Line Phone Systems
- Accounts receivable and payable
Timeline
Head Secretary
Century 21 Row
08.2018 - 04.2024
Opening/Closing Shift Manager
Chicken King
08.2015 - 08.2018
Cook
Hungry Howies Pizza & Subs
09.2013 - 08.2015
BSE Computer Engineering - Computer Engineering (Ongoing)
University of Michigan - Dearborn
Associate of Science - Computer Engineering
Schoolcraft College
Associate in Engineering Technology - Computer Engineering
Schoolcraft College
High School Diploma -
Clarenceville High School