Summary
Overview
Work History
Education
Skills
I volunteer to train with Iowa Search and Rescue K9 training.
Additional Information
Timeline
Hi, I’m

Rachael Hansen

Shell Rock
Rachael Hansen

Summary

Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Accomplished Food Service Director dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Talented kitchen leader offer over 13 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Experienced in food service and satisfaction, bringing demonstrated success in developing and motivating strong restaurant teams to assist 390+ customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Overview

5
years of professional experience

Work History

Kwik Star

Assistant Food Service Leader
10.2023 - Current

Job overview

  • Improved customer satisfaction by consistently providing friendly and efficient service to patrons.
  • Consistently met or exceeded company standards for food quality, presentation, and taste during daily operations.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Consulted with marketing to revise presentation and sales approaches.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Maintained a clean and inviting dining area, contributing to an enjoyable customer experience.
  • Provided ongoing support to staff members through coaching sessions and skill development opportunities.
  • Streamlined food preparation processes by implementing time-saving techniques, leading to a more efficient kitchen operation.
  • Established excellent rapport with coworkers to foster a cohesive team environment that maximized efficiency in all aspects of food service operations.
  • Supported supply management efforts through accurate inventory counts and diligent vendor communication to maintain adequate stock levels at all times.
  • Collaborated with Food Service Leader to develop innovative menu options, resulting in increased customer interest and repeat business.
  • Regularly updated knowledge of industry trends and best practices, applying new techniques when appropriate to improve overall service offerings.
  • Increased sales through the promotion of daily specials and seasonal menu items.
  • Maintained compliance with all company policies, procedures, and local health regulations to ensure a safe and healthy work environment for all employees.
  • Actively participated in local events as a representative of the establishment, strengthening ties with the community while promoting brand recognition.
  • Enhanced team productivity by effectively delegating tasks and managing employee schedules.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
  • Worked with qualified chef to diversify menu with new offerings.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Conducted regular performance evaluations for staff members, offering constructive feedback for improvement when necessary.
  • Handled customer complaints promptly and professionally, turning negative experiences into positive outcomes whenever possible.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Assisted in the recruitment, hiring, and training of new staff members, ensuring a strong team dynamic and high-quality service delivery.
  • Coordinated catering orders for special functions such as private parties or corporate events while maintaining high levels of service quality on-site at the venue.
  • Managed cash handling procedures, ensuring accuracy in daily reports and minimizing discrepancies during shift changes.
  • Ensured food safety compliance by regularly conducting thorough inspections of kitchen equipment and work areas.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

Riverview Cafe

Cook/ Bartender
05.2021 - 08.2022

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Collaborated with the management team to develop new menu items based on customer feedback and preferences.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Identified inefficiencies leading to improved productivity.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Jimmy John's

Cook
09.2019 - 11.2019

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Completed requisitions to maintain required stock par levels.

Education

Iowa Central Community College
Fort Dodge, IA

Associate of Science from Psychology
05.2012

University Overview

  • Track and Field Scholarship
  • Music/Band Scholarship

Skills

  • Food safety knowledge
  • Food Preparation
  • Sanitation Standards
  • Employee Scheduling
  • Waste Reduction
  • Recipe Development
  • Allergy awareness
  • Menu Planning
  • Food Costing
  • HACCP compliance
  • Nutrition expertise
  • Ordering and Purchasing
  • Staff Training and Development
  • Staff Leadership
  • Food presentation
  • Food Safety Compliance
  • Business Leadership
  • Strategic Planning
  • Staff Supervision
  • Meal Planning
  • Inventory Management
  • Facility Management
  • Sales Planning
  • Quality Assurance
  • Policy Implementation
  • Menu development
  • Process Improvements
  • Recipe creation
  • Health Inspections
  • Nutrition knowledge
  • Portion Control
  • Cost Control
  • Portioning
  • Process updates
  • Policy Development
  • Business Acumen
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Critical Thinking
  • Team Leadership
  • Money Handling
  • Safe Food Handling
  • Relationship Building
  • Calm and Pleasant Demeanor
  • Scheduling Staff
  • Employee Supervision
  • Delegating Assignments and Tasks
  • Work Planning and Prioritization
  • Supply Ordering and Management
  • Monitoring Food Preparation
  • Coaching and Mentoring
  • Conflict Resolution
  • Recruitment and hiring
  • Operations Management
  • Kitchen equipment operation and maintenance
  • Scheduling
  • Quality Control
  • Training and Onboarding
  • Building Maintenance
  • Food plating and presentation
  • Employee Performance Evaluations
  • Sales and Marketing
  • Cost controls
  • Managing Deliveries
  • Customer Retention
  • Anticipating Problems
  • Purchasing
  • Managing Reservations and Large Parties
  • Catering Services
  • Performance Improvement
  • Menu Pricing and Writing
  • Workflow Planning
  • Front of House Management
  • Health Code Compliance
  • POS Terminal Operation
  • Sanitation
  • Recruitment
  • Kitchen staff coordination
  • Cost Estimation
  • Labor and Overhead Cost Estimation
  • Event Coordination
  • Recipes and menu planning
  • Sales Promotion
  • Inventory Management Software
  • Profitability Optimization
  • Back of House Management
  • Fire Safety Regulations
  • Facilities Planning
  • Expense Tracking
  • Calendar and Scheduling Software
  • Budget Administration
  • Liquor Law Compliance
  • ServSafe Food Manager
  • ServeSafe Manager
  • Resource Allocation

I volunteer to train with Iowa Search and Rescue K9 training.

ISARK9 Program works with local Emergency Officials in locating missing people or of the deceased. I assist in the training of the K9's who need regular training to assure they can perform efficiently during emergencies. 

Additional Information

I have worked in several customer service industries that have given me the full, rounded knowledge I have today. I enjoy ensuring guests are happy with their visit and knowing I will be seeing them again. I take pride in my work place and I can see the growth potential in the company. I love to be "on top" when it comes to numbers with profit/waste management and I strive for the best. I am passionate about what I do and training others to properly follow guidelines: to make sure everything is consistent and the guests get consistent service is top priority.

Timeline

Assistant Food Service Leader

Kwik Star
10.2023 - Current

Cook/ Bartender

Riverview Cafe
05.2021 - 08.2022

Cook

Jimmy John's
09.2019 - 11.2019

Iowa Central Community College

Associate of Science from Psychology

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Rachael Hansen