Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Hartnett

Warrington,PA

Summary

Focused on maintaining smooth and orderly front desk operations. Handles high volume of patients efficiently. Familiar with completing diverse administrative tasks and special projects.

Overview

18
18
years of professional experience

Work History

Front Desk Coordinator

Doylestown Health Cardiology DCA
04.2023 - Current
  • Scheduling appointments in eCW.
  • Maintaining office supplies by taking inventory and submitted orders for low-stock items.
  • Greeting patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Verifying patient demographic information, copied documentation and directed to provided information.
  • Training staff on front desk procedures and policies.
  • Training staff in Meditech and eCW.
  • Obtaining authorizations for cardiac testing.
  • Collecting copays and patient payments.
  • Confirming appointments, communicated with patients, and updated patient records.
  • Booking and registering patients in Meditech for cardiac testing.
  • Updating and validating insurances in Meditech and eCW.
  • Scanning documents into patient charts.
  • Offering clerical support.
  • Offering support to colleagues.
  • Troubleshooting issues with computers.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Coordinator

Doylestown Health Cardiology CBC
08.2022 - 04.2023
  • Scheduled appointments in eCW
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Obtained authorizations for cardiac testing.
  • Offered clerical support.
  • Trained staff on front desk procedures and policies.
  • Obtained records when needed.
  • Collected copays and patient payments.
  • Validated and updated insurances in Meditech and eCW.
  • Registered patients in Meditech for cardiac testing.
  • Maintained clean and organized front desk areas to uphold polished company image.

General Merchandise Expert

Target
11.2019 - 10.2022
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using pallet jacks and hand trucks.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated merchandise pricing to match new values and special promotional rates.

Machine Operator Assembler

Stockwell Elastomerics
08.2007 - 07.2017
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated multiple machines simultaneously to meet production requirements.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Trained and instructed coworkers in proper assembly techniques.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Collaborated with machine operators and engineers to troubleshoot assembly-related issues and meet deadlines.
  • Proficient in company computer systems to perform tasks and operate machines.
  • 5s trained.
  • LEAN trained.

Assistant Manager

Sears Portrait Studio
10.2005 - 12.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted manager with schedule and training.
  • Sales.
  • Photographer.

Education

High School Diploma -

Franklin Towne Chigh School
Philadelphia, PA
06.2006

Skills

  • Office Administration
  • Phone Call Direction
  • Multi-Line Phone Systems
  • Administrative Support
  • Technical Support
  • Schedule Management
  • Scheduling in EMR Systems
  • Time Management
  • EMR Systems Proficiency
  • Keyholder
  • Problem-Solving Skills
  • Task Prioritization
  • Customer Service
  • Attention to Detail
  • Credit and Cash Payments
  • Front Office Support
  • Registration

Timeline

Front Desk Coordinator

Doylestown Health Cardiology DCA
04.2023 - Current

Front Desk Coordinator

Doylestown Health Cardiology CBC
08.2022 - 04.2023

General Merchandise Expert

Target
11.2019 - 10.2022

Machine Operator Assembler

Stockwell Elastomerics
08.2007 - 07.2017

Assistant Manager

Sears Portrait Studio
10.2005 - 12.2006

High School Diploma -

Franklin Towne Chigh School

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Rachael Hartnett