Rachael Hedges
Lynn Haven
Summary
Seasoned Security Supervisor with over two decades of diverse experience, including a pivotal role at Purnells Old Folks Sausage. Excelled in security team leadership and operational effectiveness, enhancing safety protocols and reducing incidents by 30%. Skilled in access systems and adept at conflict resolution, demonstrating exceptional employee schedule coordination and investigative acumen.
Overview
31
31
years of professional experience
Work History
Security Supervisor
Purnells Old Folks Sausage
Simpsonville
01.2022 - 01.2025
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Conducted investigations into security breaches and prepared detailed reports.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
OTR Team Truck Driver
Masney auto transportation
Winter Garden
01.1994 - 01.2022
- I worked on and off for over 22 years with my late husband, team driving across 48 states.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Provided assistance in loading and unloading freight when necessary.
- Worked well with dispatchers to communicate route and schedule changes.
- Adhered strictly to hours of service regulations to avoid violations.
- Maintained log books according to DOT regulations.
- Completed paperwork accurately and efficiently at the end of each trip.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Medical Transportation Driver
American Service Medicar
Olympia
06.2014 - 12.2014
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Transported patients in wheelchairs or stretchers if needed, using appropriate equipment and techniques.
- Responded to dispatch calls promptly.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Adhered to safety protocols and procedures established by the organization at all times.
- Complied with all applicable traffic laws while operating a company vehicle.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
Document Processing SpecialistIII
KY Dept.of Revenue
Frankfort
10.2011 - 02.2014
- Verified accuracy and completeness of data on documents.
- Entered data from forms into computer systems accurately and efficiently.
- Complied with security policies and kept information confidential.
- Provided support to other departments in locating, retrieving, or processing documents.
- Scanned documents into electronic format for storage in database.
- Processed incoming and outgoing documents according to established procedures.
- Maintained a high level of confidentiality when dealing with sensitive information.
Correctional Officer
Kentucky Correctional Institution for Women
Pewee Valley
10.2010 - 01.2011
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Inspected cells and other areas for contraband and safety hazards.
Education
GED -
Shelby County High School
Shelbyville, KYSkills
- Security team management
- Access systems and patrol
- Security team leadership
- Operational effectiveness
- Employee schedule coordination
- Interviews and interrogations
Affiliations
- Involved in my church, New Church of Southport, FL, with community outreaches.
- Love to crochet for relaxation
- Love family get togethers with my family and friends.
Timeline
Security Supervisor
Purnells Old Folks Sausage
01.2022 - 01.2025
Medical Transportation Driver
American Service Medicar
06.2014 - 12.2014
Document Processing SpecialistIII
KY Dept.of Revenue
10.2011 - 02.2014
Correctional Officer
Kentucky Correctional Institution for Women
10.2010 - 01.2011
OTR Team Truck Driver
Masney auto transportation
01.1994 - 01.2022
GED -
Shelby County High School
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