Rachael Henderson
Salida,CO
Summary
Dynamic Front End Manager and Legal Assistant with a proven track record at Safeway, excelling in customer service and fraud prevention. Elevated customer satisfaction and minimized financial discrepancies through effective staff management and training. Demonstrated rapid leadership growth and a keen ability to handle sensitive information, underscoring a commitment to excellence and confidentiality. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Front End Manager
Safeway
01.2021 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Established strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Promoted from book keeper to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
- Worked with law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Legal Assistant
Jeff Auxier AAL PC
01.2014 - 01.2017
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorney and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Education
GED -
Front Range Community College
Westminster, CO08.2006
Skills
- Customer Service
- Fraud Prevention
- Cash Handling
- Training and Mentoring
- Staff Management
- Schedule Management
- Cash Flow Management
- Administrative Support
- Complaint Resolution
Timeline
Front End Manager
Safeway
01.2021 - Current
Legal Assistant
Jeff Auxier AAL PC
01.2014 - 01.2017
GED -
Front Range Community College
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