Rachael Hensley
Portsmouth,OH
Summary
Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Beacon Payments
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Dietary Aide
Heritage Pointe Senior Living
04.2021 - Current
- Set up trays for patients upon request.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Delivered meals to residents and patients in their rooms when requested.
Housekeeper
Heritage Pointe Senior Living
04.2020 - Current
- Observed proper use of chemicals when cleaning various surfaces.
- Emptied trash receptacles throughout the property.
- Inspected guest rooms after cleaning to ensure they were presentable.
Customer Service Representative
RPI
08.2016 - 10.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
JAK Productions
07.2009 - 09.2014
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Waitress Supervisor
Follows dairy bar
09.1995 - 11.2002
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Created daily shift schedules for waitstaff according to business needs.
Education
High School Diploma -
Northwest High School
Lucasville, OH05-1995
Skills
- Food Preparation
- Customer Service
- Dining room setup
- OSHA Compliance
Timeline
Customer Service Representative
Beacon Payments
01.2024 - Current
Dietary Aide
Heritage Pointe Senior Living
04.2021 - Current
Housekeeper
Heritage Pointe Senior Living
04.2020 - Current
Customer Service Representative
RPI
08.2016 - 10.2018
Customer Service Representative
JAK Productions
07.2009 - 09.2014
Waitress Supervisor
Follows dairy bar
09.1995 - 11.2002
High School Diploma -
Northwest High School
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