Rachael Hicks
Henderson
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Demonstrated reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Current Position
06.2024 - Current
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
07.2017 - 06.2023
- Developed individualized product and treatment plan, in person or virtual
- Highly skilled in Advanced facials, peels, micro needling, dermaplaning, micro channeling, all body waxing, microcurrent, LED treatments microdermabrasion, makeup, lash lifts, tinting
- Trained in tattoo removal, Clear & Brilliant, Spectra, hair removal & IPL
- Acne Specialist developed advanced acne care individual to each client
- Administrative tasks, including product inventory checks, charting and consultations, bookings, all duties related to running a small business
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience, built a strong trusting relationship with each client which is vital to my success by listening to each concern and being empathetic to everyone
- Handled a busy schedule which involved flexibility and the ability to multitask while staying on time
- Performed consultations for patients before scheduling treatments.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Lead Esthetician & Spa Receptionist
V Spa
12.2014 - 06.2017
- Responsible to create, train and execute new monthly spa treatments throughout the Spa
- Performed Facials, body treatments, body waxing, peels, microdermabrasion
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct order processes
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Drove operational improvements which resulted in savings and improved profit margins
- Multi-tasking by handling phones, scheduling appointment, checking in client before services and receiving payments after service completion
- Handled high priority clients while performing day-to-day activities of the spa to maximize profits
- Performed a high level of customer services in and out of the treatment room
- Developed treatment plans according to individual client needs
- Exceeded monthly sales goals
Small Business Owner
Rachael Renee Beauty
01.2013 - 01.2015
- Makeup application, facials, waxing, microcurrent, microdermabrasion, peels, body treatments
- Fostered friendly relationships and exhibited exceptional customer service to ensure positive customer retention
- Maintained routine communication with clients through emails and social media to assess overall satisfaction
- Performed a wide variety of facial and body treatments
- Assessed client's skin for treatments through one-on-one client consultations
- Input and maintained daily, weekly, monthly expense reports using MS Excel to track earnings and expenses on products and services
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
01.2012 - 01.2015
- Company Overview: This was a high-end celebrity skin clinic
- I was the first person they would encounter, my job was to quickly and confidentially meet their needs in the utmost professional way
- Product sales and recommendations
- Answer phones, schedule appointments, charting, filing
- Monitor and maintain retail products
- Clean & organize treatment rooms
- Manage any client concerns
- This was a high-end celebrity skin clinic
Medical Records Technician
Santa Cruz Medical Clinic
01.2009 - 01.2011
- Electronic record keeping for multiple Dr.'s & facilities
- Preparing patient charts and gathering information and documents from patients
- Ensured that medical records were organized, accurate and complete
- Transferred data into the facility's main system database
- Organized medical records between 3 different medical facilities, safeguarding patient records and ensuring that everyone complied with HIPAA standards
Youth Program Coordinator
Got Game? Get Game
01.2002 - 01.2011
- Oversaw projects each year from concept through final delivery
- Worked with city leaders, school administrators and a variety of community nonprofit organizations to organize and implement leagues and a variety of tournaments for the youth basketball program
- Developed relationships with other city groups to expand community engagement and program outreach
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional client support
- Handled calls to address customer inquiries and concerns
- Coordinated events, hired and trained volunteers, created schedules, coordinated food vendors, using MS Excel
- Present and hands-on at each event to make sure the plan was executed, schedule was running on time, resolve any issues
- Handled all aspects of organizing trips for up to 30 people at a time from hotels, flights, rental cars or any other necessity needed for AAU basketball players and coaches
- Responsible for budgeting each trip, researching and finding creative solutions to stay within budget given
Education
Medical Administration Assistant
Western Nevada College
Carson City, NV02-2025
Advanced Aesthetics
Advanced Esthetics Institute
Las Vegas, NV07-2024
Advanced Esthetics/Master Program
Clover Park Technical College
Lakewood, WA06-2015
Skills
- Customer Service
- Multitasking Abilities
- Scheduling
- Patient education
- HIPAA compliance
- Client Intakes
- Patient care coordination
- Medical Recordkeeping
- Relationship building and management
- Patient flow management
Certification
- Advanced Esthetician
- Medical Administration
Timeline
Patient Care Coordinator
Current Position
06.2024 - Current
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
07.2017 - 06.2023
Lead Esthetician & Spa Receptionist
V Spa
12.2014 - 06.2017
Small Business Owner
Rachael Renee Beauty
01.2013 - 01.2015
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
01.2012 - 01.2015
Medical Records Technician
Santa Cruz Medical Clinic
01.2009 - 01.2011
Youth Program Coordinator
Got Game? Get Game
01.2002 - 01.2011
- Advanced Esthetician
- Medical Administration
Medical Administration Assistant
Western Nevada College
Advanced Aesthetics
Advanced Esthetics Institute
Advanced Esthetics/Master Program
Clover Park Technical College
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