Rachael Hicks
Henderson,NV
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Meadows Eye
Las Vegas, NV
04.2026 - Current
- Manages between 40-60 inbound , 30-40 outbound along with faxes and emails everyday.
- Streamlined appointment scheduling process, enhancing customer experience and reducing wait times.
- Managed complex customer issues by coordinating with clinical staff for timely resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Identified and resolved discrepancies and errors in customer accounts.
Patient Care Coordinator
Regenerate Medical Concierge
Henderson, NV
06.2024 - 11.2025
- organize patient appointments, follow-ups, and referrals to support continuity of care
- administer high-volume scheduling while upholding accuracy and efficiency
- act as chief point of contact for patient inquiries, providing transparent and caring communication
- Manage and revise electronic medical records ensuring compliance with HIPAA regulations.
- enhance communication between patients, healthcare providers, and departments
- facilitate patient intake documentation and payment handling
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
Olympia
07.2017 - 06.2023
- performed in-depth client assessments and designed customized treatment plans
- Sustained accurate client charts while safeguarding confidentiality of sensitive information.
- Cultivated long-term client relationships through transparent communication and dedicated support
- Managed high-volume scheduling and multitasking within fast-paced environment.
- Elevated revenue through strategic planning and outstanding client experience.
- Oversaw all facets of client-focused business including consultation scheduling and record management.
Lead Esthetician & Spa Receptionist
V Spa
Olympia
12.2014 - 06.2017
- Responsible to create, train and execute new monthly spa treatments throughout the Spa
- Performed Facials, body treatments, body waxing, peels, microdermabrasion
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct order processes
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Drove operational improvements which resulted in savings and improved profit margins
- Multi-tasking by handling phones, scheduling appointment, checking in client before services and receiving payments after service completion
- Handled high priority clients while performing day-to-day activities of the spa to maximize profits
- Performed a high level of customer services in and out of the treatment room
- Developed treatment plans according to individual client needs
- Exceeded monthly sales goals
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
Beverly Hills
01.2012 - 01.2015
- Oversaw appointment scheduling to maximize clinic productivity. Managed phone lines, ensuring effective communication with patients. Handled patient intake tasks, streamlining data entry and verification.
- Exercised discretion and professionalism when engaging with high-end clientele.
- supported charting of product suggestions and treatment management
- Delivered exceptional client service in fast-paced, high-profile medical spa environment.
Medical Records Technician
Santa Cruz Medical Clinic
Santa Cruz
01.2009 - 01.2011
- Managed and categorized medical records for various providers and facilities.
- Maintained accuracy, completeness, and confidentiality of patient documentation.
- Recorded and managed information in electronic record systems
- Facilitated record coordination among departments to enhance continuity of care.
- upheld rigorous adherence to HIPAA regulations
Youth Program Coordinator
Got Game? Get Game
Santa Cruz
01.2002 - 01.2011
- Organized event schedules and logistics for youth programs.
- managed communication registrations and participant requirements
- Coached staff and volunteers while managing daily operations.
- Cultivated robust organizational and leadership skills
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Customer relationship management
- Multitasking and organization
- Remote office availability
- Payment processing
- Phone etiquette
Certification
Medical Administration Assistant (In Progress)
Western Nevada College – Carson City, NV
Master Aesthetics-Clover Park Technical Institute-Seattle, WA
Advanced Aesthetics Certification
Advanced Aesthetics Institute – Las Vegas, NV
- Advanced Aesthetician
- Master Aesthetician
- Medical Administration
Timeline
Customer Care Representative
Meadows Eye
04.2026 - Current
Patient Care Coordinator
Regenerate Medical Concierge
06.2024 - 11.2025
Licensed Advanced Esthetician/Business Owner
Mint Skincare & Wax Studio
07.2017 - 06.2023
Lead Esthetician & Spa Receptionist
V Spa
12.2014 - 06.2017
Lead Receptionist/Esthetic Assistant
Sonya Dekar Skin Clinic
01.2012 - 01.2015
Medical Records Technician
Santa Cruz Medical Clinic
01.2009 - 01.2011
Youth Program Coordinator
Got Game? Get Game
01.2002 - 01.2011