Rachael Hill
Syracuse
Summary
Detail oriented professional focused on obtaining a position in a fast pace organization where I can utilize my leadership experience and skills to contribute to the success of the company and gain advancement opportunities. Friendly and enthusiastic with over 10 years of managerial and customer service experience. Passionate about learning new task and interacting with people to build solid customer relationships. Excellent problem solving skills and highly proficient and conflict resolution techniques.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Program Facilitator
Management And Training Corporation
Quincy
05.2022 - 09.2025
- Assisted in planning and organizing program activities for community engagement.
- Collaborated with team members to develop educational materials and resources.
- Engaged with participants to ensure understanding of program objectives.
- Researched best practices to enhance program delivery and effectiveness.
- Utilized problem-solving techniques to address challenging behaviors among participants.
Tax Expert Supervisor (Remote)
Intuit TurboTax
Auburndale
01.2017 - 05.2021
- Supervised team operations to ensure timely completion of tax preparation tasks.
- Trained new employees on company policies and software usage for effective performance.
- Applied defined practices, procedures and company policies to troubleshoot and provide solutions related to tax topics.
- Assisted in resolving customer inquiries, ensuring a high level of client satisfaction.
- Managed scheduling and resource allocation to optimize team productivity during peak seasons.
Shift Manager
SUBWAY®Restaurants
Lakeland
09.2017 - 05.2019
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on operational procedures and customer service.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented food safety standards to maintain cleanliness and compliance in the restaurant.
Education
Associate of Arts - Business Administration And Management
Bryant And Stratton College
Orchard Park, NY 09.2006 - 05.2010
Skills
- Program development
- Performance monitoring
- Scheduling management
- Problem solving
- Effective communication
- Staff development
- Customer relationship management
- Team leadership
Certification
- HTMl
- CSS
- JavaScript
Timeline
Program Facilitator
Management And Training Corporation
05.2022 - 09.2025
Shift Manager
SUBWAY®Restaurants
09.2017 - 05.2019
Tax Expert Supervisor (Remote)
Intuit TurboTax
01.2017 - 05.2021
Associate of Arts - Business Administration And Management
Bryant And Stratton College
09.2006 - 05.2010