Rachael Hilliard
San Diego,CA
Summary
Experienced corporate professional with over 10 years of expertise in administrative and customer service roles. Seeking a position at a forward-thinking company that offers opportunities for personal and professional growth. Committed to leveraging current skill set while continuously expanding knowledge and abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lock Desk Analyst
Mortgage Capital Trading, Inc.
02.2019 - Current
- Reviewing and verifying lock requests
- Committing loans to investors via the internet, phone, fax or email prior to daily investor deadlines
- Accurately and efficiently entering loan information required for locking, relocking, modifying and extending mortgage commitments
- Pricing loan scenarios in multiple products and pricing engines
- Compiling and analyzing data and creating reports
- Routinely identifying and resolving price discrepancies at the time of lock and loan purchase
Rescheduler
Autism Comprehensive Educational Service (Express Employment)
07.2018 - 10.2018
- Was empathetic, patient and respectful to callers and directed them to the appropriate destination
- Entered missed session and other pertinent information for rescheduling into ticketing system
- Maintained and updated client records in Central Reach, a practice management system
- Temporary position
Appointment Setter
3 Blind Mice Window Coverings
08.2016 - 03.2018
- Utilized Costco’s internal portal to keep track of and follow up on incomplete sales payments
- Utilized Salesforce to reach out to leads and schedule in-home consultations
- Worked with customers and designers to ensure they had good customer service
- Contacted leads prior to consultation date to confirm appointment
- Maintained positive customer relationships through appointment follow ups
- Maintained and updated client records in Salesforce
- Self-trained on brands and product offerings
- Converted an average of 80 leads per week into in-home consultations
- 78 out of 80 in-home consultations set were converted into customers
- 40% cancellation conversion rate
- Prepared reports for operations and the executive team of scheduled appointments, cancellations by region
- Provided insights on sales trends for different regions and times
Education
Communications Major
Alabama State University
01.2004
Skills
- Proactive
- Collaborative Contributor
- Creative Problem Solver
- High Work Ethic
- Integrity
- MS Office
- Google Docs
- Android OS
- Zendesk
- Salesforce
- Goldmine
- Central Reach
- LUA
- Optimal Blue
- Encompass
- Quick Assist
Certification
Licensed Notary Public, 11/01/22
Timeline
Lock Desk Analyst
Mortgage Capital Trading, Inc.
02.2019 - Current
Rescheduler
Autism Comprehensive Educational Service (Express Employment)
07.2018 - 10.2018
Appointment Setter
3 Blind Mice Window Coverings
08.2016 - 03.2018
Communications Major
Alabama State University
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