Rachael Hines
Warren
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
20
20
years of professional experience
Work History
Payroll Manager
Rhonda's House Home Health Care Services
Warren
08.2025 - Current
- Oversaw compliance with federal and state payroll regulations.
- Implemented payroll software, enhancing processing efficiency and accuracy.
- Managed payroll processes for diverse home health care staff.
- Coordinated payroll schedules and deadlines for timely disbursements.
- Reviewed payroll data for accuracy, ensuring compliance and timely report finalization.
- Trained staff on payroll procedures and system usage.
- Resolved payroll inquiries from employees, improving communication and satisfaction.
- Maintained up-to-date records of employee hours and deductions.
- Onboarded new employees in time reporting and payroll systems.
- Managed the processing of new hires and terminations in the payroll system.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Calculated overtime, vacation sick hours, and other categories of time.
- Processed employee rehires, transfers, terminations and withholdings.
- Coordinated child support deductions and distributed wage assignments.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Resolved discrepancies between payroll records and timekeeping systems.
- Assisted with audits by preparing accounts and providing information.
- Updated and maintained employee payroll records, ensuring confidentiality and data security.
Human Resources Officer
Rhonda's House Home Health Care Services
Warren
01.2023 - Current
- Managed recruitment and onboarding processes for home health care personnel.
- Reviewed resumes and applications to identify potential candidates.
- Coordinated with management to align recruitment strategies with organizational goals.
- Developed and implemented training programs to enhance staff skills and ensure compliance.
- Maintained accurate employee records using HR software for efficient data management.
- Addressed employee concerns to foster positive workplace culture in health services.
- Conducted exit interviews to gather feedback and enhance retention strategies.
- Monitored adherence to employment laws within the organization.
Scheduler
Rhonda's House Home Health Care Services
Warren
07.2022 - Current
- Coordinated schedules for caregivers and clients in home health care services.
- Utilized scheduling software to track appointments and manage changes effectively.
- Facilitated resolution of scheduling conflicts and alignment of client needs with staff availability.
- Designed workflows that enhanced caregiver assignment processes and resource utilization.
- Communicated schedule changes effectively throughout the organization.
- Collaborated with healthcare professionals to maintain updated client information.
- Mentored new staff on scheduling protocols and efficiency best practices.
Compliance Officer
Rhonda's house home health care LLC
Warren
12.2021 - 01.2023
- Delegated policies and procedures to team members, fostering compliance and clarity in operations.
- Supervised employees exhibiting insubordination, reinforcing workplace discipline and adherence to protocols.
- Adhere to the open door policy for caregivers and clients.
- Executed terminations and write-ups, addressing performance issues to uphold team standards.
Customer Service Representative
Alorica
Niles
11.2018 - 12.2021
- Answered phone and assisted customers with changes
- Assisted clients with inquiries
- Resolved payment and order disputes to ensure customer satisfaction
- Explained product features and benefits to enhance customer understanding
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Provided technical support to assist customers in troubleshooting issues
- Confirmed payments, refunds, etc.
Human Resource Officer
Family & Friends Home Care LLP
Warren
12.2017 - 01.2019
- Conducted employment screenings and coordinated background checks for prospective hires.
- Audited employee files to ensure compliance with documentation standards.
- Facilitated orientation sessions for new employees, enhancing understanding of company policies and culture.
Customer Service Representative
Alorica
Tampa
10.2017 - 12.2017
- Managed customer inquiries through phone, email, and chat platforms.
- Resolved customer complaints using effective communication and problem-solving skills.
- Provided product information to assist customers in making informed decisions.
- Coordinated Benefeds program for dental and vision enrollment for federal and government employees.
PT Sales Lead
Lane Bryant
Tampa
03.2016 - 09.2017
- Led sales team to achieve revenue goals through effective coaching and training.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Led execution of merchandising strategies, handled financial transactions, trained staff, assisted clients with fashion choices, served as keyholder, and led team.
- Analyzed sales data to identify trends and adjust inventory accordingly.
Sales Associate/Key Holder
Payless ShoeSource
Warren
04.2010 - 05.2017
- Assisted customers in selecting and fitting shoes for optimal comfort.
- Operated point-of-sale system for processing customer transactions efficiently.
- Maintained inventory levels to ensure product availability on the sales floor.
- Processed cash transactions and ensured smooth store opening and closing procedures.
Administrative Assistant, Operations', Bookkeeping, Payroll
Family and Friends Home Care LLC
Warren
11.2013 - 02.2016
- Processed payroll, managed filing, issued checks, entered new employees into system, organized client and employee files, and led staff meetings.
- Managed scheduling for caregivers and clients efficiently.
- Maintained accurate client records and documentation consistently.
- Coordinated communication between families and healthcare providers to ensure seamless information exchange.
Sales Associate
Rainbow Shops
Cleveland
03.2013 - 11.2013
- Assisted customers with product selection and provided exceptional service.
- Assisted customers in selecting latest fashions to enhance shopping experience.
- Merchandised new inventory on sales floor to attract customer interest.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
Assistant Manager
Ashley Stewart
Maple Heights
04.2006 - 01.2010
- Assisted in managing daily store operations and team activities.
- Trained and developed staff to enhance customer service skills.
- Coordinated promotional events to drive customer engagement and sales.
- Stocked merchandise and organized displays to improve customer engagement.
Education
Business - Freshman
DeVry University
02.2026
Applied Science - Social Work
Cuyahog Community College
Cleveland, OH01.2012
general studies - Diploma
Liberty High School
Youngstown, OH01.2003
Skills
- Payroll management
- Payroll Compliance
- Payroll Process Training
- Payroll Year-End Processing
- Payroll Issue Resolution
- Payroll Documentation
- Payroll verification Processes
- Payroll Client Relations
- Payroll Staff Recruitment
- Direct deposit processing
- Tax calculations
- Deductions management
- Recordkeeping
- Reviewing timesheets
- Data manRecruiting
- Excel
- Microsoft Office
- Quickbooks
- Payroll management
- Scheduling coordination
- Payroll management
- Payroll software
- Payroll problem-solving
- Discrepancy resolution
- Office Management
- CSR
- Bookkeeping
- Human Resources
- Compliance
- Payroll Team Leadership
- Compliance
- Discrepancy resolution
- Payroll problem-solving
- Payroll Documentation
References
- Dominica Bennett, Lake Worth, FL, (561)503-5481
- Ashley Williams, Youngstown, OH, (330)519-0256
- Ovionna Hearn, Ravenna, OH, (330)307-8880
- Kristina Matejhavich, Sharon, PA, (724)977-2757
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Payroll Manager
Rhonda's House Home Health Care Services
08.2025 - Current
Human Resources Officer
Rhonda's House Home Health Care Services
01.2023 - Current
Scheduler
Rhonda's House Home Health Care Services
07.2022 - Current
Compliance Officer
Rhonda's house home health care LLC
12.2021 - 01.2023
Customer Service Representative
Alorica
11.2018 - 12.2021
Human Resource Officer
Family & Friends Home Care LLP
12.2017 - 01.2019
Customer Service Representative
Alorica
10.2017 - 12.2017
PT Sales Lead
Lane Bryant
03.2016 - 09.2017
Administrative Assistant, Operations', Bookkeeping, Payroll
Family and Friends Home Care LLC
11.2013 - 02.2016
Sales Associate
Rainbow Shops
03.2013 - 11.2013
Sales Associate/Key Holder
Payless ShoeSource
04.2010 - 05.2017
Assistant Manager
Ashley Stewart
04.2006 - 01.2010
Business - Freshman
DeVry University
Applied Science - Social Work
Cuyahog Community College
general studies - Diploma
Liberty High School