Summary
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Rachael Hocker

Cheyenne,WY

Summary

Versatile administrative professional experienced in customer and client focused roles. I am skilled in Microsoft Office, customer service, conflict resolution, and decision making. I am proficient in administrative tasks, including documentation review, filing, and records management.

Work History

Customer Service Representative

Union Wireless
Cheyenne, WY
06.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Guardian

Wyoming Guardianship Corporation
Cheyenne, WY
11.2020 - 02.2024
  • Assisted in developing a plan to protect and safeguard the ward's rights and interests.
  • Conducted periodic visits with the ward to ensure their safety and well-being.
  • Ensured that all court orders relating to the guardianship are followed.
  • Coordinated medical appointments for the ward as needed.
  • Attended meetings with other professionals involved in providing services to the ward.
  • Prepared detailed reports summarizing progress made by or on behalf of the ward.
  • Identified additional resources necessary for meeting the needs of wards.

Case Manager

Goodwill of Wyoming
Cheyenne, WY
02.2020 - 11.2020
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Maintained accurate case records and documentation according to agency guidelines.

Case Manager

Recovery Monitoring Solutions
Fort Collins, CO
08.2019 - 02.2020
  • Monitored criminal activity of probationers to ensure compliance with court-ordered terms and conditions.
  • Developed case management plans for offenders, including referrals to community resources and services.
  • Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
  • Maintained detailed records of client progress in accordance with departmental guidelines.

Education

Master of Science - Criminal Justice

Colorado Technical University
Online
08-2021

Bachelor of Science - Human Services

Colorado Technical University
Online
03-2018

Skills

  • Paperwork Processing
  • Account updating
  • Scheduling
  • Call Management
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Complaint resolution
  • Report Generation
  • Data Collection
  • Filing
  • Coordination
  • Documentation

Certification

  • First Aid/CPR
  • OSHA certification
  • Certified Notary Public (CNP)

Timeline

Customer Service Representative

Union Wireless
06.2024 - Current

Guardian

Wyoming Guardianship Corporation
11.2020 - 02.2024

Case Manager

Goodwill of Wyoming
02.2020 - 11.2020

Case Manager

Recovery Monitoring Solutions
08.2019 - 02.2020

Master of Science - Criminal Justice

Colorado Technical University

Bachelor of Science - Human Services

Colorado Technical University

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Rachael Hocker