Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Rachael Hogan

South Berwick,ME

Work Preference

Work Type

Part Time

Location Preference

Remote

Summary

Dynamic carpenter with a proven track record at Self Employed Services, specializing in framing and cabinetry installation. Recognized for exceptional attention to detail and strong problem-solving skills, I consistently enhance project efficiency while adhering to safety guidelines. Committed to delivering high-quality craftsmanship and exceeding client expectations in every project. My primary job has weather restrictions, so to fill my week I also do remote work from home. My skills include; AI analysis, data entry, research analysis, transcription, etc. I have worked for many platforms such as Upworks, Clickworker, Amazon, Google and more. I am always looking to improve my goals and have the tenacity to make them happen. Thank you for your time and for your consideration.

Overview

26
26
years of professional experience

Work History

Carpenter

Self Employed Services
South Berwick, ME
06.2022 - Current
  • Utilized hand and power tools to execute carpentry tasks efficiently and safely.
  • Interpreted blueprints and technical drawings to complete projects accurately.
  • Managed project timelines, coordinating material procurement and delivery schedules.
  • Trained apprentices on safe work practices and proper tool usage in carpentry projects.
  • Implemented best practices for waste reduction, enhancing resource efficiency in operations.
  • Collaborated with clients to design tailored solutions that meet specific needs and preferences.
  • Conducted routine maintenance on tools and equipment to ensure optimal performance and safety standards.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
  • Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
  • Measured materials to determine sizes and quantity required for construction project.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
  • Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Expanded professional knowledge base by staying current on industry developments, new materials, and innovative carpentry techniques.
  • Supported the development of accurate project estimates by providing input on materials needed, labor requirements, and timeline expectations for various jobs.
  • Streamlined project timelines by quickly adapting to changing client needs or design specifications while maintaining quality standards.
  • Developed strong relationships with suppliers to secure competitive pricing on materials, helping manage project costs effectively.
  • Customized living spaces by designing and constructing built-in furniture, maximizing room functionality and style.
  • Enhanced client satisfaction by custom crafting kitchen cabinets that precisely met their specifications and aesthetic preferences.
  • Enhanced team productivity by sharing expertise in modern carpentry techniques and tools with less experienced carpenters.
  • Enhanced structural integrity of buildings by installing frameworks, including joists and studs.
  • Reduced material waste and costs by accurately measuring, cutting, and assembling building materials.
  • Strengthened client relationships, provided insightful recommendations on materials and design based on their specific needs.
  • Contributed to environmental sustainability by recommending and using eco-friendly materials and construction practices.
  • Increased client trust and business reputation by consistently completing projects within budget and time constraints.
  • Elevated property value by repairing and refurbishing worn and damaged wooden structures and fixtures.

Website Tester

Upworks
South Berwick, ME
02.2022 - Current
  • Conducted thorough functionality testing to ensure website performance and user experience.
  • Executed cross-browser and device compatibility tests to identify discrepancies.
  • Documented and reported bugs, collaborating with developers for timely resolution.
  • Utilized testing tools to create detailed test cases and scenarios for comprehensive coverage.
  • Verified adherence to web standards and accessibility guidelines during testing phases.
  • Assisted in developing and refining quality assurance processes for increased efficiency.
  • Developed and maintained documentation on testing processes, facilitating knowledge sharing among team members.
  • Completed functional, end-to-end, regression and verification tests on various websites, applications, and platforms.
  • Verified proper functioning of links, forms, and other interactive elements to maintain overall site integrity.
  • Contributed to successful project completion by providing timely status reports on bug resolution progress.
  • Identified, recorded and monitored quality issues to determine root cause of defects.
  • Executed test cases to compare actual and expected outputs against acceptance criteria.
  • Utilized automated testing tools for efficient identification of potential issues, speeding up the development process.
  • Designed test scenarios for automation and implemented test scripts with automated test tools such as Type.
  • Managed multiple projects concurrently while adhering to strict deadlines, showcasing strong time management skills.
  • Increased website accessibility by ensuring compliance with industry standards and best practices.
  • Ensured data security compliance by reviewing website components for potential vulnerabilities.
  • Created new scripts and modified existing test scripts for application changes.
  • Provided detailed feedback on website design elements, contributing to improved visual appeal and usability.
  • Enhanced website functionality by conducting thorough testing and identifying errors.
  • Performed root cause analysis to detect website defects.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Built automated test scripts to handle repetitive software testing work.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.

AI Program Trainer

Many Different Employers
South Berwick, ME
02.2022 - 12.2022
  • Implemented feedback mechanisms to assess training effectiveness and identify areas for improvement.
  • Evaluated learner progress through assessments, ensuring comprehension of AI tools and methodologies.
  • Compiled, cleaned and manipulated data for proper handling.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Gig Worker/clickwork

Cloudworkers
South Berwick, ME
02.2021 - 12.2022
  • Assisted in managing remote task assignments to ensure project deadlines were met.
  • Maintained accurate records of completed tasks to support project tracking and reporting.
  • Adapted quickly to new software tools, improving data entry speed and accuracy.
  • Implemented feedback mechanisms to gather insights on process improvements and worker satisfaction.
  • Monitored task progress and reported discrepancies, ensuring adherence to quality standards.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.

Cleaner

UNH
Durham, NH
04.2017 - 07.2019
  • Cleaned and sanitized assigned areas to maintain a safe and hygienic environment.
  • Operated cleaning equipment, ensuring proper use and maintenance protocols were followed.
  • Collaborated with team members to efficiently complete daily cleaning tasks on schedule.
  • Inspected premises for cleanliness, reporting issues to management for timely resolution.
  • Managed inventory of cleaning supplies, facilitating reorder processes as needed.
  • Implemented improved cleaning techniques, enhancing overall efficiency and effectiveness of operations.
  • Developed checklists for routine tasks, increasing accountability among team members during shifts.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.

Lead Line Cook

Chilis's Bar and Grill
Dover, NH
09.2009 - 10.2017
  • Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
  • Trained and mentored junior cooks, fostering skill development and teamwork.
  • Developed and implemented efficient prep processes, reducing food waste and improving service speed.
  • Collaborated with management on menu planning, incorporating seasonal ingredients and customer preferences.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Suggested actionable improvements to streamline training procedures.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Followed company recipes and production standards to satisfy customers.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Operated grills, fryers and ovens to cook food items.
  • Received and stored food supplies, raw materials and other ingredients.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food temperatures to meet quality and safety standards.
  • Communicated with management on food inventory stock to request order placement.
  • Trained and assisted new kitchen staff members.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased customer satisfaction rates by promptly addressing concerns and providing solutions to any issues that arose during service.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
  • Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Optimized inventory management by conducting regular audits of stock levels and submitting accurate orders for necessary supplies.
  • Streamlined communication between front-of-house staff and kitchen team members to minimize errors during order processing.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Contributed to the development of daily specials based on available ingredients, resulting in increased revenue from sales.
  • Participated in weekly meetings with kitchen staff to discuss operational improvements, menu changes, and employee performance evaluations.
  • Mentored new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
  • Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
  • Ensured timely delivery of meals by managing line cook schedules and delegating tasks effectively during peak service hours.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
  • Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
  • Handled portion control activities according to specified instructions provided by chef.
  • Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
  • Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Grilled meats and seafood to customer specifications.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Monitored inventory levels, placing orders to maintain stock while minimizing costs.
  • Executed high-volume meal preparation during peak hours, ensuring timely delivery of quality dishes.
  • Coordinated staff schedules, optimizing shift coverage for efficient kitchen workflow.
  • Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction levels.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Lead Line Cook

Remember When Diner
Rochester, NH
05.2005 - 10.2017
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
  • Trained and mentored junior cooks, fostering skill development and teamwork.
  • Developed and implemented efficient prep processes, reducing food waste and improving service speed.
  • Collaborated with management on menu planning, incorporating seasonal ingredients and customer preferences.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Suggested actionable improvements to streamline training procedures.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Followed company recipes and production standards to satisfy customers.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Operated grills, fryers and ovens to cook food items.
  • Received and stored food supplies, raw materials and other ingredients.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food temperatures to meet quality and safety standards.
  • Trained and assisted new kitchen staff members.
  • Communicated with management on food inventory stock to request order placement.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased customer satisfaction rates by promptly addressing concerns and providing solutions to any issues that arose during service.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
  • Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
  • Streamlined communication between front-of-house staff and kitchen team members to minimize errors during order processing.
  • Optimized inventory management by conducting regular audits of stock levels and submitting accurate orders for necessary supplies.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Contributed to the development of daily specials based on available ingredients, resulting in increased revenue from sales.
  • Participated in weekly meetings with kitchen staff to discuss operational improvements, menu changes, and employee performance evaluations.
  • Mentored new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Resolved customer complaints swiftly, enhancing overall dining experience and satisfaction levels.
  • Coordinated staff schedules, optimizing shift coverage for efficient kitchen workflow.
  • Executed high-volume meal preparation during peak hours, ensuring timely delivery of quality dishes.
  • Monitored inventory levels, placing orders to maintain stock while minimizing costs.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Waitstaff Manager

Bickfords Restaurant
Dover, Portsmouth, Newington, NH
11.1999 - 05.2005
  • Supervised daily operations to ensure exceptional service quality and guest satisfaction.
  • Trained and mentored new waitstaff on restaurant protocols and customer service standards.
  • Coordinated staff schedules to optimize coverage during peak dining hours.
  • Implemented efficient workflow systems to enhance service speed and accuracy.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Monitored inventory levels and assisted with ordering supplies as needed.
  • Conducted performance evaluations to promote team development and accountability.
  • Collaborated with kitchen staff to ensure seamless communication between front and back of house.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
  • Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Increased employee retention through ongoing coaching, support, and recognition initiatives.
  • Managed inventory and controlled costs, optimizing restaurant profitability.
  • Developed a comprehensive staff training program, resulting in improved service quality.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Boosted overall efficiency by introducing digital ordering systems to streamline communication between front-of-house and back-of-house teams.
  • Promoted brand awareness by collaborating with marketing team on targeted advertising campaigns.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Spaulding High
Rochester, NH

Skills

Problem-solving

  • Functional testing
  • Javascript
  • User experience evaluation
  • Mobile testing
  • Performance testing
  • Cross-browser testing
  • Website accessibility
  • Load testing
  • Usability testing
  • Test automation
  • Security testing
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Manual testing
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Strong problem solver
  • Automation
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Goal setting
  • Professionalism
  • User acceptance testing
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • System testing
  • Quality assurance
  • Data analysis
  • Cross-platform testing
  • Application testing

Attention to detail

Framing construction

Worksite safety

Carpentry and woodworking

Safety guidelines adherence

Deck and walkway construction

Woodwork assembly

Mathematic calculations

Flooring construction

Building renovation

Project troubleshooting

Deck building

Roofing installation

Energy efficiency improvements

Cabinetry installation

Strong analytical and communication skills

Worksite organization

Construction safety practices

Tile setting

Safety compliance management

Wood restoration

Data management

Door installation

Project scheduling

Heavy equipment operation

Critical thinking

Multitasking and organization

Repair and maintenance

Time management

Customer service

Contract management

Finish carpentry

Hand and power tools

Measuring and cutting

General laborer

Heavy lifting

Power tools proficiency

Residential construction

Demolition work

Tool maintenance

Valid state driver's license

Flooring installation

Window installation

Drywall hanging

Woodworking techniques

Structural repairs

Hand tools mastery

Painting and staining

Remodeling projects

Inspection and repair

Material estimation

Timeline

Carpenter

Self Employed Services
06.2022 - Current

Website Tester

Upworks
02.2022 - Current

AI Program Trainer

Many Different Employers
02.2022 - 12.2022

Gig Worker/clickwork

Cloudworkers
02.2021 - 12.2022

Cleaner

UNH
04.2017 - 07.2019

Lead Line Cook

Chilis's Bar and Grill
09.2009 - 10.2017

Lead Line Cook

Remember When Diner
05.2005 - 10.2017

Waitstaff Manager

Bickfords Restaurant
11.1999 - 05.2005

High School Diploma -

Spaulding High

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Rachael Hogan