Rachael Hoogvliets
Irving,TX
Summary
Detail-oriented and customer-focused professional with a proven track record in remote customer service. Seeking a challenging position as a Claims Representative Associate at UnitedHealth Group, leveraging strong analytical skills and a commitment to accuracy and efficiency. Offering extensive experience in handling inbound and outbound calls, and resolving billing and account concerns. Strong multitasking skills and a passion for helping people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Rent-A-Car
11.2021 - 12.2022
- Handled an average of 80 inbound and outbound calls daily to assist customers with billing and account concerns for various services.
- Successfully resolved over 90% of customer issues on the first call, ensuring high customer satisfaction.
- Maintained accurate and detailed documentation of customer interactions.
- Demonstrated exceptional multitasking skills in a fast-paced environment, consistently meeting or exceeding performance metrics.
- Consistently met established productivity, schedule adherence and quality standards.
- Kept all company sensitive documents secure.
Customer Service and Sales Representative
Onesupport
09.2020 - 03.2021
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Properly documented all customer calls and complaints using call center's CRM database.
- Promoted and sold new products and services that benefited customer.
- Provided expertise or general claims support by reviewing, researching, and processing claims.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Maintained high levels of customer satisfaction with focus on first call resolution.
- Managed over 40 customer calls per day.
- Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or
- services relevant to assessment of customer needs.
- Maintained a positive and professional demeanor, ensuring a pleasant customer experience.
Sales Associate
Kroger
09.2018 - 02.2020
- Demonstrated exceptional product knowledge as well as polite and friendly customer service according to customers,
receiving 96% in customer service feedback surveys. - Drove sales through upselling and cross-selling based on customer needs.
- Helped an average of 50 customers per day by responding to inquiries and finding products.
- Resolved customer complaints and negotiated solutions.
- Balanced excellent customer service with reliably completing varied store upkeep tasks.
- Praised by management for excellent customer service.
- Engaged with customers to effectively build rapport and lasting relationships.
- Promoted in Feb. 2020.
- Provided friendly and efficient customer service, resulting in positive customer feedback.
- Assisted with inventory management, ensuring adequate stock levels and minimizing out-of-stock situations.
- Balanced cash register and reconciled sales at the end of each shift with 100% accuracy.
Cashier
SushiYaa
05.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted and served an average of 100 customers daily, ensuring prompt and friendly service.
- Handled cash transactions accurately, with zero discrepancies or errors.
- Collaborated effectively with kitchen staff to ensure timely and accurate order delivery.
- Maintained a clean and organized cashier area, contributing to a positive dining experience for customers.
- Received multiple customer commendations for excellent service and attention to detail.
Education
Associate of Arts - Business Administration
Dallas College
Dallas, TX05.2024
Skills
- Typing (80 WPM)
- Upselling
- Telemarketing Expertise
- High-Volume Calls
- Inbound Sales
- Documentation and Reporting
- Customer Service
- Multitasking
- Highly Organized
- Punctual
- Building Rapport
- Time Management
- Verbal & Written Communication
- Software - Installation, Debugging, Microsoft Office, Adobe
Affiliations
- Kiwanis International
- Habitat for Humanity
Certification
IC3 Digital Literacy Certification: Issued by Certiport [Feb. 2016-Present]
Interests
- Seinfeld
Timeline
Customer Service Representative
Enterprise Rent-A-Car
11.2021 - 12.2022
Customer Service and Sales Representative
Onesupport
09.2020 - 03.2021
Sales Associate
Kroger
09.2018 - 02.2020
Cashier
SushiYaa
05.2017 - 09.2018
Associate of Arts - Business Administration
Dallas College
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