Rachael Iannino
Castle Rock,CO
Summary
Results-driven and highly consultative healthcare compliance professional with over 14 years of experience, including 3 years as a Senior MIPS Advisor at Modernizing Medicine. Proven track record of managing high-value books of business, driving operational excellence, and ensuring adherence to evolving regulatory frameworks. Expert in translating complex MIPS/MACRA regulations into actionable strategy. Experienced leader skilled in cross-departmental collaboration, mentoring advising teams, and fostering a culture of accountability to optimize client success and internal performance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior MIPS Advisor
Modernizing Medicine
03.2023 - Current
- Manage a premier book of business and enterprise clients, providing high-level compliance consulting to complex medical practices, consistently exceeding client retention and satisfaction benchmarks.
- Serve as an informal lead and mentor to the MIPS Advising team, onboarding new staff, interpreting complex regulatory updates, and establishing best-practice consulting frameworks.
- Act as a key cross-departmental liaison between the advising function, product development, and customer support to align software capabilities with regulatory changes and optimize user experience.
- Drive operational excellence by identifying process bottlenecks in reporting workflows and implementing standardized templates that increased team efficiency.
- Deliver expert guidance on MIPS quality measures, promoting continuous improvement and safeguarding practices against negative payment adjustments.
- Led cross-functional teams to enhance product implementation strategies and drive client satisfaction.
- Developed training materials for staff on software utilization, improving onboarding efficiency.
- Mentored junior advisors on best practices for client engagement and relationship management.
MIPS Advisor
Modernizing Medicine
04.2018 - 03.2023
- Led strategic initiatives to enhance software adoption across healthcare organizations.
- Mentored junior advisors, fostering skill development and knowledge sharing within the team.
- Developed customized solutions tailored to client needs, improving satisfaction and retention rates.
- Analyzed client feedback to refine service offerings, driving process improvements and operational efficiencies.
Office Manager
Lakeview Dermatology
Chicago, IL
01.2017 - 01.2018
- Led and managed a high-performing team of 12–15 medical assistants and receptionists, overseeing daily clinic operations, bi-weekly payroll (Paychex), and staff scheduling.
- Spearheaded clinic-wide compliance programs, developing and executing staff training for MIPS, OSHA, CLIA, and HIPAA protocols.
- Optimized practice revenue cycle management through precise medical billing, coding, prior authorizations, and efficient documentation within the Modernizing Medicine EMR system.
- Managed the yearly Cancer Registry for Melanoma, ensuring meticulous data tracking, triage protocols, and biologic paperwork accuracy.
- Supported clinical workflows by assisting physicians with triage, inventory management, and both surgical and cosmetic procedures (Botox, Fillers, PRP, Kybella).
Clinical Manager
Lakeview Dermatology
Chicago, IL
2015 - 2017
- Supervised daily operations of medical assistants, ensuring compliance with protocols and quality standards.
- Monitored compliance with regulatory standards, ensuring adherence to best practices in patient care.
- Led staff meetings to discuss goals, share updates, and foster a collaborative work environment.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Supervised daily operations of medical assistant team to ensure efficient patient care delivery.
- Implemented training programs for new staff, enhancing onboarding and integration processes.
Lead Medical Assistant
Lakeview Dermatology
Chicago, IL
2013 - 2015
- Collaborated with dermatologists to develop treatment plans tailored to individual patient needs.
- Implemented electronic health record (EHR) systems for streamlined documentation and communication.
- Supervised daily operations of medical office, ensuring compliance with healthcare regulations and protocols.
- Trained and mentored junior medical assistants, enhancing team efficiency and patient care quality.
- Coordinated patient scheduling and managed electronic health records to streamline administrative workflows.
- Conducted regular staff meetings to assess performance, address concerns, and promote continuous improvement initiatives.
- Supervised daily operations of medical assistants, ensuring compliance with protocols and quality standards.
Medical Assistant
Lakeview Dermatology
Chicago, IL
2011 - 2013
- Coordinated patient appointments and managed scheduling to optimize workflow efficiency.
- Assisted in patient examinations, documenting medical histories and vital signs accurately.
- Prepared examination rooms, ensuring all necessary equipment and supplies were readily available.
- Educated patients on skincare treatments and post-procedure care for improved outcomes.
CoolSculpting Specialist
CoolSculpting Specialist
01.2015 - 02.2018
- Conducted comprehensive patient consultations to design individualized, results-oriented treatment plans.
- Performed precision CoolSculpting treatments, maintaining high patient satisfaction and safety standards.
- Selected to attend CoolSculpting University (February 2017) to bring advanced clinical techniques and practice growth strategies back to the clinic.
Education
BA - Communication Sciences and Disorders
Saint Xavier University
01-2007
BS - Pre-Med
University of Illinois Chicago
01-2005
Skills
- Leadership & Mentorship: Team Development, Staff Training, Accountability Fostering
- Regulatory Compliance: MIPS/MACRA, HIPAA, OSHA, CLIA, Quality Payment Programs
- Operations & Strategy: Process Improvement, Operational Excellence, Change Management
- Client & Vendor Relations: Portfolio Management, Cross-Functional Liaison, Client Retention
- Technical Expertise: Modernizing Medicine EMR/EHR platforms, Medical Billing & Coding
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Conflict resolution
- Training and mentoring
- Client engagement
- Client relationship management
Certification
- Certified Leader of Health Management – 4Medapproved | Issued July 2025
- Certified MIPS Health Professional – 4Medapproved | Issued July 2025
- Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA) | Issued Mar 2022
- Coolsculpting Certified – Coolsculpting University | Issued Feb 2017
Timeline
Senior MIPS Advisor
Modernizing Medicine
03.2023 - Current
MIPS Advisor
Modernizing Medicine
04.2018 - 03.2023
Office Manager
Lakeview Dermatology
01.2017 - 01.2018
CoolSculpting Specialist
CoolSculpting Specialist
01.2015 - 02.2018
BS - Pre-Med
University of Illinois Chicago
Clinical Manager
Lakeview Dermatology
2015 - 2017
Lead Medical Assistant
Lakeview Dermatology
2013 - 2015
Medical Assistant
Lakeview Dermatology
2011 - 2013
BA - Communication Sciences and Disorders
Saint Xavier University