Rachael Ivey
Reston,VA
Summary
I am a dedicated and results-oriented executive assistant with several years of experience overseeing administrative operations and optimizing workplace efficiency. I have demonstrated expertise in coordinating office functions, managing staff, and budget management. I am committed to maintaining a professional work environment while ensuring optimal support for my pursuit of a fast-paced and exciting environment full of professional development opportunities.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Forward Integration Technologies
02.2023 - Current
- Coordinated and facilitated staff meetings, training sessions, and special events, fostering team collaboration and morale.
- Effectively streamlined day-to-day operations of a busy office, optimizing processes, and enhancing overall efficiency.
- Managed executive calendars and scheduled meetings for senior leadership.
- Facilitated communication between departments to streamline processes.
- Assisted in event planning and logistics for company functions.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed and tracked expenses to meet company budget requirements.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated multiple schedules using online calendaring system.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Assistant Hospital Manager
Towne Animal Clinic
01.2020 - 01.2023
- Exercised keen oversight over hospital administration duties, ensuring seamless coordination and adherence to regulatory standards.
- Expertly resolved client issues, employing exceptional communication skills to lead follow-up communications and ensure client satisfaction.
- Assisted in addressing staffing needs, implementing training programs, and facilitating disciplinary measures to maintain a high-performing workforce and promote a positive work environment.
Customer Service Team Lead
Towne Animal Clinic
01.2015 - 01.2020
- Demonstrated exceptional leadership as the head of the Customer Service team, driving team performance, and fostering a customer-centric culture.
- Served as a valuable liaison between veterinary staff, hospital managers, and clients, ensuring effective communication and building strong client relationships.
- Took charge of training initiatives for the Customer Service team, ensuring comprehensive skill development, and maintaining high service standards.
- Provided valuable support in bookkeeping for payments, ensuring accurate financial records, and timely processing.
- Took charge of client communication, effectively addressing inquiries, resolving issues, and maintaining positive relationships.
- Proficiently managed basic IT tasks related to maintaining patient and doctor records, ensuring data integrity and system functionality.
Education
Some College (No Degree) - General Studies
Northern Virginia Community College
Sterling, VAHigh School Diploma -
Woodgrove High School
Purcellville, VASkills
- Team leadership
- Office administration
- Facility Management
- Human Resources
- Interpersonal Skills
- Calendar management
- Event planning
- Budget tracking
- Office administration
- Staff training
- Effective communication
- Meticulous attention to detail
- Self-starter
- Financial services
- Schedule & calendar planning
- Appointment setting
- Information confidentiality
INTERESTS
Professional development, Office Management and Logistics, A team-centric environment focused on growth
Timeline
Executive Assistant
Forward Integration Technologies
02.2023 - Current
Assistant Hospital Manager
Towne Animal Clinic
01.2020 - 01.2023
Customer Service Team Lead
Towne Animal Clinic
01.2015 - 01.2020
Some College (No Degree) - General Studies
Northern Virginia Community College
High School Diploma -
Woodgrove High School