Rachael Jackman
Duluth,MN
Summary
Proven to excel in high-pressure environments, I leveraged my strong communication skills and multitasking abilities at Nemadji Golf Club to enhance customer satisfaction and foster repeat business. My reliability and efficient money handling have consistently contributed to operational success, demonstrating a results-driven approach and a commitment to excellence. As well as an outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with a gift for keeping children engaged long-term with fun activities. In my retail abilities, I am a responsible, hardworking Key Manager with 8 years in supporting management functions for retail establishments. Led team of retail managers to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing, and resolving customer concerns to improve sales and increase repeat business.
Overview
4
4
years of professional experience
Work History
Beverage Server
Nemadji Golf Club
05.2024 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Family Nanny/Family Babysitter
Private Individual
05.2021 - Current
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Provided first aid and healthcare monitoring when necessary, ensuring children's safety and well-being.
- Coordinated with parents to establish discipline strategies, fostering consistent approach to behavior management.
- Communicated positively with children and guardians.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Waitress
Brunches
01.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Key Leader
Lululemon
01.2021 - 01.2023
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior team members, fostering professional growth and skill development.
- Coordinated closely with other departments to ensure seamless integration of new products or services into existing offerings.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Assisted with scheduling, interviewing, and other administrative tasks to boost the success of the store.
Education
University of Wisconsin-Superior
Superior, WI 01.2024 -
High School Diploma -
Superior High School
Superior, WI06.2019
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Reliability and punctuality
- Money Handling
- Reliable and Responsible
- Multitasking Abilities
Timeline
Beverage Server
Nemadji Golf Club
05.2024 - Current
University of Wisconsin-Superior
01.2024 -
Waitress
Brunches
01.2023 - 03.2024
Family Nanny/Family Babysitter
Private Individual
05.2021 - Current
Key Leader
Lululemon
01.2021 - 01.2023
High School Diploma -
Superior High School
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