Rachael Jacobs
Office Administrator
McKinney,TX
Summary
Quick learner as well as a strategic thinker. Can accomplish goals and expectations set in front of me. Well rounded and have learned in many different environments and industries. Can lead or follow. Friendly and always welcoming to new challenges.
Overview
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Associate
Frisco Bible Church
Frisco, TX
08.2018 - Current
- Evaluated and Approached each area overseeing with analytical strategies to resolve concerns, lag times, etc to provide fluent, effortless flow for people that were served.
- Logged reports, expenses, receipts, family profiles into database. Worked on budget projections, cleaning database, training on database, creating and implementing process queues. Entered and maintained calendar events for all departments.
- Supported exchange of feedback and communication between directors, volunteers and families. Promptly addressed concerns, complaints and inquiries. Produced documentation, status reports and presentations for directors and volunteers.
- Built and maintained relationships with new and existing families while providing high level of expertise.
- Oversaw project planning from conception to execution. Managed over 150 volunteers and projects/events for over 300 families.
- Created and implemented solutions for COVID protocols and solutions for planned activities. Consulted nationwide on options and practical solutions for other churches.
Office Manager
Rachael Jacobs
McKinney, TX
01.2000 - Current
- Hired by small and medium sized businesses to:
- Manage budgets, appointment scheduling, employee and event itineraries and planning and accounts to improve productivity initiatives.
- Establish workflow processes, monitor productivity and implement modifications to improve overall performance of personnel.
- Utilize client and staff feedback to maintain customer partnerships and increase revenue in several global markets.
- Oversee office inventory, ordering, requisitions, and Accounts Receivables.
- Bookkeeping, Accounts Payable and taxes.
Customer Service Representative
Indiana University Health, North Hospital
Carmel, IN
09.2015 - 03.2017
- Provided primary customer support to internal and external to patients, families, vendors and hospital personnel.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Monitored front areas so that questions could be promptly addressed.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Checked patients in and out and collected payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Arts - General Studies
The Kings University
Soutlake, TX 09.2015 - 05.2017
Skills
Logistics and Strategy Analysis and Implementation
Hospital and Front Office Medical experience with billing
AR, AP, bookkeeping and office management
Detail orientated and big picture thinker
Timeline
Associate
Frisco Bible Church
08.2018 - Current
Customer Service Representative
Indiana University Health, North Hospital
09.2015 - 03.2017
Associate of Arts - General Studies
The Kings University
09.2015 - 05.2017
Office Manager
Rachael Jacobs
01.2000 - Current