Rachael Johnson
Anchorage,AK
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Coordinator
Providence at Home with Compassus
Anchorage, AK
05.2025 - Current
- Coordinate team schedules to enhance service delivery efficiency.
- Assist in managing patient intake processes to optimize operations.
- Facilitate communication between care teams and families to strengthen support.
- Maintain accurate records of patient services and team activities.
- Track progress to support effective implementation of care plans.
- Collaborate with healthcare professionals to efficiently address patient needs.
- Manage incoming calls, directing inquiries to relevant staff members.
- Create organized filing systems for documents and correspondence.
- Verify patient insurance information through online databases and phone inquiries.
- Communicate with healthcare providers to confirm coverage details and benefits.
- Process pre-authorization requests for medical procedures and services.
Administrative Coordinator
Providence Hospice
Anchorge, AK
09.2020 - 04.2025
- Coordinated scheduling for patient care visits and team meetings.
- Assisted in training new administrative staff on procedures and systems.
- Developed and maintained filing systems for patient records and documentation.
- Communicated effectively with healthcare teams to ensure seamless service delivery.
- Managed office supplies and maintained inventory for efficient operations.
- Verified patient insurance information through online databases and phone inquiries.
- Communicated with healthcare providers to confirm coverage details and benefits.
- Processed pre-authorization requests for medical procedures and services.
- Trained new hires on hospital systems, including Epic EMR, as well as established policies and procedures related to patient registration activities.
- Utilized computer software applications such as Microsoft Office Suite and web based applications such as Epic EMR.
- Maintained accurate records of patient encounters in the EMR system.
Administrative Assistant
Providence Hospice
Anchorage, AK
08.2018 - 09.2020
- Managed incoming calls and directed inquiries to appropriate staff members.
- Assisted with scheduling meetings and maintaining calendars for team members.
- Created and organized filing systems for documents and correspondence.
- Maintained office supplies inventory and ordered replacements as needed.
- Collaborated with team members to streamline administrative processes effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Demonstrated best practices for proper usage of the Epic software applications.
- Maintained accurate records of patient encounters in the EMR system.
- Conducted chart reviews before surgeries to confirm accuracy of information entered in EMR system.
Education
High School Diploma -
Bartlett High School
High School Diploma05-2012
Skills
- Patient intake management
- Insurance verification
- Filing system development
- Pre-authorization processing
- Care team coordination
- Scheduling optimization
- Effective communication
- Administrative support
- Attention to detail
- Epic EMR
Certification
- Certification of completion in Medical Billing and Coding
Timeline
Team Coordinator
Providence at Home with Compassus
05.2025 - Current
Administrative Coordinator
Providence Hospice
09.2020 - 04.2025
Administrative Assistant
Providence Hospice
08.2018 - 09.2020
High School Diploma -
Bartlett High School
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