Rachael Jump

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
• Met with parents to discuss student progress and address concerns.
• Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
• Monitored student progress and provided feedback and support.
• Supported students in developing critical thinking skills and perseverance to persist with challenging tasks.

Derby Pickup Volunteer

• Maintained clean facilities to better serve program needs.
• Exhibited excellent communication and customer service relations skills.
• Developed communication strategies to promote charity events.

Walk to End Alzheimer's Volunteer

• Planned and delivered numerous activities and special events.
• Researched new ideas for programs and activities, taking into consideration participants' suggestions.
• Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
• Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
• Successfully contributed to organization's mission and built strong reputations throughout communities.
• Represented organization positively and professionally while providing communities with much-needed services.

Church Volunteer

• Assisted with special events and programs.
• Volunteered at church-sponsored outreach events, providing polite, friendly representation.
• Sourced and distributed food and supplies to those in need.
• Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Developed community initiatives to increase and engage church members.
• Organized large group events such as faith-based outings, fundraisers and sports competitions to integrate youth group and community.
• Mentored and coached youth in developing communication, problem-solving and decision-making skills.

• Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Transported patients between rooms and appointments or testing locations.
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.

May 2020 - Current

• Maintained effective team member communication.
• Implementing effective organization methods that allow for easy access and retrieval of items, as well as regularly monitoring and maintaining inventory levels.
• Provide assistance to customers by addressing their inquiries and providing them with comprehensive information regarding our products.
• Built and maintained positive working relationships with customers and staff.
• Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.