Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael Keinert

Jim Thorpe,PA

Summary

Proven track record in enhancing patient experiences and safety at Lehigh Valley Hospital And Health Network, demonstrating exceptional patient communication and equipment disinfection skills. Excelled in staff coordination and patient escorting, significantly contributing to a high-quality care environment. Showcased strong customer service abilities across various roles, ensuring positive outcomes and efficient operations. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Transporter

Lehigh Valley Hospital And Health Network
03.2016 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • As an equipment partner, I delivered equipment to the different units, when requested. Moved equipment off the floors.
  • As a coordinator, I made sure the sites we had transporters at, ran smoothly. I answered calls and assigned jobs to the transporter.


Pharmacy Cashier

Walmart
09.2012 - 03.2016
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Prior to working in the pharmacy I was working as a regular cashier and worked in appearl

Special Needers Sitter

Life Path
02.2012 - 09.2012
  • Demonstrated empathy and kindness to display positive character traits.
  • Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
  • Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
  • Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.

Cashier

Wawa
09.2010 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Also helped to fill customers orders

Bakery Clerk

Weis Markets Inc
12.2007 - 09.2010
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Education

Associate of Arts - Education

Lehigh Carbon Community College
Schnecksville, PA
06.2016

High School Diploma -

Parkland High School
Allentown, PA
06.2007

No Degree - Education

Lehigh Career And Technical Institute
Schnecksville, PA
05.2007

Skills

  • Patient Communication
  • Patient Safety
  • Patient confidentiality
  • Customer Service
  • Basic Life Support Certification
  • Bedside manner
  • Equipment moving
  • Patient Escorting
  • Equipment Disinfection
  • Staff Coordination

Certification

When I was a student at LCTI I got my certificate that I completed the program.

Timeline

Patient Transporter

Lehigh Valley Hospital And Health Network
03.2016 - Current

Pharmacy Cashier

Walmart
09.2012 - 03.2016

Special Needers Sitter

Life Path
02.2012 - 09.2012

Cashier

Wawa
09.2010 - 02.2012

Bakery Clerk

Weis Markets Inc
12.2007 - 09.2010

Associate of Arts - Education

Lehigh Carbon Community College

High School Diploma -

Parkland High School

No Degree - Education

Lehigh Career And Technical Institute
Rachael Keinert