Hiking, Kayaking, Cooking, Musical instruments, Crocheting, Gardening
Rachael Keyser
Orient
Summary
Dynamic professional dedicated to delivering exceptional customer satisfaction. Recent experience in project management complements a robust background in inside sales and account management, fostering strong client relationships and driving revenue growth. Eager to leverage a diverse skill set in a collaborative environment that values leadership and supportive contributions, ensuring team success and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Interior Installations
05.2025 - Current
- Developed and implemented project timelines, ensuring alignment with client goals and resource availability.
- Streamlined communication processes between stakeholders, enhancing project transparency and collaboration.
- Conducted risk assessments to identify potential challenges, implementing mitigation and contingency strategies proactively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Analyzed project performance data to identify areas of improvement.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Sales Supervisor
Nassau OOGP Vision Group (Formerly Shore Lens Co)
01.2023 - 2025
- Oversee and mentor a team of Inside Sales Representatives, guiding their development through tailored training programs and creating detailed Standard Operating Procedures (SOPs) to streamline processes.
- Coordinate sales team activities, ensuring efficient workflow and alignment with company objectives.
- Support sales representatives by addressing and resolving escalated issues across departments such as account management, distribution, supply chain, and finance, contributing to smooth operations and high customer satisfaction.
- Manage essential resources such as price lists, sales reports, and customer lists to support team activities and project needs.
- Collaborate with the marketing team to create engaging customer facing materials that accurately reflect the latest optical product offerings and services, promote brand consistency, and enhance customer experience, ultimately supporting sales goals and driving business growth.
- Conduct regular meetings to review progress towards key performance indicators and annual objectives, in order to align with organizational goals.
Inside Sales Representative
Shore Lens Company
01.2011 - 01.2023
- Managed and grew a key sales territory through strategic planning and execution, generating approximately $10.5 million in sales through Q3 of 2023.
- Assisted in launching new product lines, achieving a 30% quarterly growth rate in 2023.
- Opened and nurtured new accounts, establishing strong relationships and ensuring high customer satisfaction and retention.
- Analyzed sales data to identify trends, opportunities for promotions, and areas for improvement, leading to optimized sales strategies.
- Provided sales team support by assisting the Operations Manager with team management of the customer service group during leadership transitions, demonstrating adaptability and leadership.
Education
Associate of Arts -
Columbus State
01.2006
Skills
- Project planning and development
- Project scope creation
- Schedule management
- Risk management
- Process Improvement
- Stakeholder Communication
- Sales Reporting & Analysis
- Team Collaboration
- Customer Relationship Management
- Time Management & Organization
- Sales Coordination & Support
- CRM & Data Management
Certification
Project Manager Certification - Solomon Coyle
Interests
Timeline
Project Manager
Interior Installations
05.2025 - Current
Sales Supervisor
Nassau OOGP Vision Group (Formerly Shore Lens Co)
01.2023 - 2025
Inside Sales Representative
Shore Lens Company
01.2011 - 01.2023
Associate of Arts -
Columbus State