Rachael Kleinman
Colorado Springs,CO
Summary
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.
Overview
2025
2025
years of professional experience
Work History
General Manager
Pop’s Place Restaurant
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Event Coordinator
University of Denver
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
Owner
The Cleaning Buddha LLC
07.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Education
Industrial Design - Product Development
Colorado Institute of Art
Denver, CO05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Customer Relations
- Relationship Building
- Staff Training
- Administrative Skills
- Client Relations
- Customer Retention
- Networking abilities
- Troubleshooting expertise
- Marketing
Timeline
Owner
The Cleaning Buddha LLC
07.2022 - Current
General Manager
Pop’s Place Restaurant
Event Coordinator
University of Denver
Industrial Design - Product Development
Colorado Institute of Art
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