Outgoing customer service/ supervisor role with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Hi, I’m
Rachael Kloepfer
York,PA
Summary
Overview
16
years of professional experience
Work History
Our Place Restaurant
Server
03.2022 - 03.2023
Job overview
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
D&D Distribution
Accounting Administrator
01.2022 - 05.2022
Job overview
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivables and payroll.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Harley Davidson Vehicle Operations
Paint Technician
10.2019 - 12.2020
Job overview
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Palm Beach Tan
Shift Leader
03.2019 - 06.2020
Job overview
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Red Lobster
Server
12.2013 - 01.2019
Job overview
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lowes Home Improvment
Head Cashier
05.2007 - 11.2013
Job overview
- Scheduled all breaks / lunches for front end employees for current day
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Resolved escalated customer disputes with special actions such as discounts.
Education
HACC
from Biology
2013
University Overview
York County High School
Diploma
05.2007
University Overview
Diploma
Skills
- Leadership/ supervisor
- Customer Service
- Multitasking
- Administrative duties
- Office Organization
- Clerical Abilities
- Employee Paperwork
- Administrative Ability
- Customer Care
- Reading Comprehension
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Timeline
Server
Our Place Restaurant
03.2022 - 03.2023
Accounting Administrator
D&D Distribution
01.2022 - 05.2022
Paint Technician
Harley Davidson Vehicle Operations
10.2019 - 12.2020
Shift Leader
Palm Beach Tan
03.2019 - 06.2020
Server
Red Lobster
12.2013 - 01.2019
Head Cashier
Lowes Home Improvment
05.2007 - 11.2013
HACC
from Biology
York County High School
Diploma
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