Rachael Kneuker
Wichita Falls,TX
Summary
Results-oriented leader with extensive experience in client implementations and workflow design within healthcare systems. Known for enhancing operational efficiency and championing process improvements, consistently achieving significant client engagement and success.
Overview
17
17
years of professional experience
Work History
Senior Vice President, Client Solutions
Royal Health Inc
11.2021 - Current
- I drive enterprise strategies for client implementations, platform enhancements, and post-go-live optimization across radiology and healthcare systems.
- I lead cross-functional teams in Pre-Sales, Implementation, Release Management, and Support to ensure seamless delivery, accountability, and measurable client outcomes.
- I champion process improvement, leadership development, and internal training initiatives that strengthen team performance and operational efficiency.
- I oversee workflow design, configuration strategy, and multi-site go-lives across RIS, ECM, Self-Scheduling, and Patient Engagement solutions, aligning product and delivery execution to scale results.
- I partner closely with Product and Development to pilot new modules and guide roadmap strategy through data-driven insights and client success feedback.
Director, Business Development
openDoctor
11.2020 - 11.2021
- I attracted new clients and expanded market reach across the Central U.S. by leading innovative sales strategies and fostering strong client relationships.
- I collaborated with senior leadership to identify growth opportunities, deliver tailored presentations, and strengthen brand visibility through tradeshows and educational webinars.
- Spearheaded workflow standardization increasing throughput by 30%
- Built and scaled internal leadership and training programs
- Drove measurable client adoption growth across multi-site enterprise deployments
- Ongoing participation in RSNA, and healthcare innovation summits
Product Manager
ImageMover
01.2020 - 08.2021
- I collaborated with the leadership, engineering, and quality assurance teams to coordinate product releases across the enterprise, ensuring alignment on sprint goals, timelines, and expectations.
- I collected and maintained user and system-level requirements across multiple applications and technology stacks, translating them into actionable development priorities.
- Serving as Scrum Master, I led sprint planning, backlog grooming, and ticket alignment in Jira to maintain delivery cadence and quality.
- I partnered with the Change Control Board to review and approve new development requests and worked closely with Customer Success to integrate client feedback into product enhancements.
- I prepared and presented performance and quality metrics to senior leadership, facilitated meetings with clinical and marketing stakeholders to refine workflows, and reviewed all user documentation and training materials for accuracy.
- Additionally, I collaborated with engineering and support teams to document and maintain release details for each customer, particularly when customizations were implemented.
Pre-Sales Consultant
IBM Watson Health, formerly Merge Healthcare
10.2015 - 01.2020
- I partnered with sales and clinical teams to drive new business opportunities and deliver strategic consulting on radiology and enterprise healthcare solutions.
- I developed tailored demonstrations, ROI analyses, and workflow improvement strategies that aligned client needs with Watson Health’s capabilities.
- I also analyzed competitive positioning to refine go-to-market strategies and supported industry tradeshows to enhance brand visibility.
- Earlier at Merge, I served as a Senior Technical Support Analyst and subject matter expert on RIS and Financials integrations, providing advanced troubleshooting, workflow optimization, and client training.
- I led technical sessions, mentored analysts, and drove case resolution initiatives that improved client satisfaction and reduced downtime.
Training & Support Specialist
ATS, Astea Software
02.2015 - 10.2015
- I developed an extensive understanding of the Astea Alliance product suite and delivered end-user training through both web-based and on-site sessions.
- I coordinated new hire onboarding programs, created comprehensive training materials, and provided ongoing application support to ensure successful software adoption.
- I tracked and resolved technical issues, designed instructional content and training aids, and continuously refined delivery methods to maintain quality and consistency across all learning programs.
Project Coordinator
Finfrock
02.2014 - 02.2015
- I managed PM Web project management software, auditing subcontractor performance and generating custom reports to support operational visibility.
- I developed training materials, resolved user issues, and supported plan and specification analysis to ensure accuracy and coordination in project execution.
- I also conducted quality control activities and participated in project meetings to maintain compliance and deliver comprehensive close-out documentation.
- Temp Contract
Independent Contractor
Self Employed
11.2013 - 11.2014
- I assisted with PC, server, network, and software issues, performing installations, updates, and maintenance to ensure reliable system performance.
- I created and maintained desktop images, installed operating systems and software updates, and resolved technical problems to support smooth day-to-day operations.
Technical Lead
Century Link
01.2009 - 11.2013
- I advanced from Tier 2 Support Technician to Technical Lead, overseeing complex network and customer support operations.
- I served as the primary escalation point for technical issues, trained and mentored support teams, and improved performance through data-driven analysis.
- I resolved advanced connectivity and security issues, collaborated with third-party vendors, and consistently exceeded service goals while maintaining a strong focus on quality and customer satisfaction.
Skills
- Strategic leadership
- Operational excellence
- Client success and engagement
- Process optimization
- Cross-functional team management
- Healthcare IT systems (RIS, PACS, EMR, HL7/FHIR)
- Product strategy and roadmapping
- Performance metrics and analytics
- Change management
- Pre-sales and implementation leadership
- Workflow design
- Cross-functional leadership
- Market expansion
Affiliations
Sports and outdoor activities
Timeline
Senior Vice President, Client Solutions
Royal Health Inc
11.2021 - Current
Director, Business Development
openDoctor
11.2020 - 11.2021
Product Manager
ImageMover
01.2020 - 08.2021
Pre-Sales Consultant
IBM Watson Health, formerly Merge Healthcare
10.2015 - 01.2020
Training & Support Specialist
ATS, Astea Software
02.2015 - 10.2015
Project Coordinator
Finfrock
02.2014 - 02.2015
Independent Contractor
Self Employed
11.2013 - 11.2014
Technical Lead
Century Link
01.2009 - 11.2013