Rachael Kolbeck

• Demonstrated strong customer service skills through compassionate care provided to clients and residents
• Demonstrated outstanding organizational abilities in various care giving positions
• Demonstrated exceptional interpersonal skills characterized by patience, diplomacy, and a positive outlook
• Expertise in hospice services, highlighting a strong knowledge base.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Educated patients on self-care techniques that would help them maintain their independence.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Provided emotional support to family members during difficult times.
• Participated in educational programs designed to improve knowledge of health care practices.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Reported changes in patient conditions to registered nurse or physician.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Documented patient care services by charting in designated areas.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

• Demonstrated strong leadership skills in coordinating and executing multiple events for the club.
• Provided consistent personalized and friendly support through all-day handling of customer calls, driving improved customer retention
• Enhanced communication with customers by promptly responding to requests and resolving complaints using innovative approaches
• Reached out to new clients and businesses through cold calling to foster connections within various communities.
• Established connections with over twenty-five states for logistics and event coordination
• Enhanced community relationships by donating a portion of event profits to selected non-profit organizations.
• Raised more than $2000.00 for Washington County Humane Society through collaborative efforts with the West Bend WI community.
• Provided direction and guidance to employees.
• Ensured compliance with applicable laws and regulations related to business operations.
• Identified new opportunities for growth, expansion, and diversification.
• Oversaw budgeting and financial management.
• Managed daily operations of business, including hiring and training staff.

• Demonstrated exceptional organizational abilities in various care giving roles.
• Successfully maintained positive relationships with all individuals encountered in a professional setting
• Exhibited excellent interpersonal skills by maintaining a positive attitude and friendly approach
• Assisted with daily office responsibilities in the oncology department.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Answered patient call lights promptly and responded to requests appropriately.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Transported residents within the facility as needed.
• Reported changes in patient conditions to registered nurse or physician.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Educated patients on self-care techniques that would help them maintain their independence.
• Documented patient care services by charting in designated areas.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Monitored food intake and output as directed by nursing staff.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Participated in educational programs designed to improve knowledge of health care practices.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Helped residents walk with or without self-help devices.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Distributed drinking water and nourishment to residents.

• Supported individual in all areas of daily living including personal care regimen like bathing, dressing, eating, and utilizing restroom facilities.
• Exhibited excellent interpersonal skills by displaying patience, tact, and a positive attitude.
• Skilled in carrying out a range of housekeeping tasks such as cleaning care areas and managing linen stocking and disposal.
• Ensured a neat and organized home working space.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Administered prescribed medications on a timely basis following care plan instructions.

• Implemented successful marketing plans that significantly expanded market reach and brand recognition
• Executed various website designs, ensuring cohesive branding and user-friendly layouts.
• Enhanced typing speed and accuracy through regular practice
• Established and managed social media accounts.
• Implemented effective customer service strategies resulting in increased customer satisfaction and repeat business.

The class for the basic nursing assistant certificate was both online and in school learning. The only time we were at school was to take the tests once every week.

• Additional Coursework in Networking Fundamentals (Summer school classes - no degree)

• Graduated a semester early in Jan 2010 instead of June 2010 using the work release program to gain an extra credit to accelerate my graduation date and I then continued my job at my local gas station full-time.

• Part of the Art club for a year

• My best subjects were web design, computer programming, English, and stained glass.