Rachael Kuhn
Myrtle Beach,SC
Summary
Dependable and flexible Server, Shift Leader, and FOH Manager equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. 6 years of experience in the industry in both FOH and BOH operations.
Overview
6
6
years of professional experience
Work History
Server
Agave & Rye
2024.01 - 2024.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Helped to maintain corporate image and team culture by showing up to each shift promptly, professionally, and focused on building customer relations, not just customer service.
- Versed in selling over 100 Bourbons and Tequilas.
- Awarded highest in guest ratings.
Server
Islander 71 Fish House
2023.04 - 2023.11
- Assisted in record sales reached on 9/2/23
- Organized and independently served parties of up to 30 guests
- Memorized menu additions, changes and limited offerings according to a variety of events hosted including concerts, engagement parties, and holiday parties.
- Managed orders and payments with Toast POS system.
Restaurant Manager/Server
Hunter's Hideaway Bar And Grill
2020.01 - 2023.02
- Worked with FOH and BOH staff to support superior service delivery.
- Trained in all positions to assist staff during high-volume rushes and stepped in when necessary.
- Professionally and compassionately resolved guest complaints.
- Performed cash handling activities and secured nightly bank deposits.
- Recorded weekly labor reports and daily sales reports with Aloha Management Software.
- Oversaw special events and programs with on-site catering.
- Individually served weekly Trivia nights.
Server
Hard Truth Hills
2019.08 - 2020.01
- Gained extensive knowledge of beer, wine, and spirits that are specific to 'Hard Truth Hills' distillery and 'Quaff On!' Brewing company to make informed recommendations to customers.
- Served food and beverages promptly with focused attention to customer needs.
Cashier Trainer
McAlister's Deli
2018.05 - 2018.12
- Trained cashier team in register operation, customer service procedures, and merchandising.
- Encouraged customers to maintain loyalty by joining reward programs.
- Answered incoming telephone calls to provide information and respond to questions and take carry-out orders.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Apparel Merchandising -
Indiana University
Bloomington, IN12.2019
Education -
Butler University
Indianapolis, IN05.2018
Skills
- High-volume dining
- Restaurant Management
- Beverage Preparation
- Food Safety and Handling
- Task Prioritization
- Effective Communication
- Managing Events, Reservations, and Large Parties
- Merchandising Understanding
- Liquor, Beer and Wine Knowledge
- Liquor Law Compliance
Additional Information
ATC Liquor License Employee Permit Active
Timeline
Server
Agave & Rye
2024.01 - 2024.08
Server
Islander 71 Fish House
2023.04 - 2023.11
Restaurant Manager/Server
Hunter's Hideaway Bar And Grill
2020.01 - 2023.02
Server
Hard Truth Hills
2019.08 - 2020.01
Cashier Trainer
McAlister's Deli
2018.05 - 2018.12
Apparel Merchandising -
Indiana University
Education -
Butler University
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