Rachael Lange
Columbia,SC
Summary
Dedicated customer service worker with 6 years of experience, along with experience in a laboratory setting and clerical experience as a librarian aide.
Experienced with leading customer service teams to achieve high satisfaction levels and operational efficiency. Utilizes problem-solving and conflict resolution skills to address customer concerns effectively. Track record of fostering team collaboration and maintaining positive work environment.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
Circle K
10.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Associate
Circle K
09.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Softline Associate
Walmart
07.2017 - 06.2018
- Trained new staff members on best practices in customer service, merchandising techniques, and inventory control procedures within the Softlines department.
- Implemented loss prevention measures within the Softlines department by diligently monitoring customers, reporting suspicious activity, and securing high-value items.
- Assisted with seasonal merchandise changes, ensuring timely transition of displays and accurate labeling for promotional events.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating teamwork.
- Managed returns and exchanges professionally, adhering to store policies while maintaining a focus on customer satisfaction.
- Monitored stock levels within the Softlines department to ensure adequate supply of popular items during peak periods or promotions.
- Resolved customer complaints professionally, addressing concerns efficiently to maintain a high level of customer satisfaction.
- Promoted special offers or discount events within the Softlines department to encourage customer interest and drive sales growth.
- Ensured high levels of cleanliness throughout the Softlines area by regularly tidying shelves and performing daily light cleaning tasks.
- Streamlined merchandise presentation by organizing displays, ensuring products were visually appealing and accessible.
Lab Aide
Jamestown Community College Science Center
09.2014 - 05.2015
- Oversaw items in inventory and reordered before supplies diminished.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Improved lab safety by consistently adhering to standard operating procedures and reporting any violations or potential hazards.
- Streamlined sample processing by developing an efficient system for labeling, organizing, and storing specimens.
- Ensured compliance with regulatory guidelines through meticulous record-keeping and adherence to proper waste disposal procedures.
- Increased reliability of experimental results by carefully calibrating and maintaining sensitive laboratory equipment.
- Disposed of hazardous specimens in proper containers.
- Supported researchers by preparing necessary materials, including reagents, buffers, and solutions for various experiments.
- Enhanced laboratory efficiency by maintaining a clean and organized workspace, ensuring all equipment was properly sanitized and stored.
Librarian Aide
Memorial Library of Little Valley Central Library
06.2013 - 08.2013
- Improved patron satisfaction by assisting with research inquiries and locating resources.
- Streamlined check-in and check-out processes for greater efficiency in managing circulation.
- Facilitated resource sharing among libraries by processing incoming and outgoing material transfers efficiently.
- Played a key role in library fundraising efforts by assisting with the planning and execution of special events such as book sales and author visits.
- Enhanced library user experience by efficiently organizing and maintaining book collections.
- Promoted digital literacy among patrons by providing guidance on using electronic resources such as e-books and databases.
- Managed interlibrary loan requests, expediting access to vital resources from other institutions.
- Maintained a clean, inviting environment by overseeing the shelving and organization of library materials.
- Collaborated with librarians to develop engaging programs and events for library patrons of all ages.
- Provided excellent customer service, answering questions, and resolving issues for library patrons.
Librarian Aide
Memorial Library of Little Valley
06.2012 - 08.2012
- Assisted with cataloging materials, ensuring accurate records and ease of access for users.
- Supported library initiatives by creating promotional materials and displays that showcased available resources.
- Increased accessibility for all patrons by helping maintain an up-to-date collection of large print books, audiobooks, and assistive technologies.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
Education
Associate of Science - Environmental Science
Jamestown Community College Science Center
Jamestown, NY01.2017
Bachelor of Science - Communications
University of Phoenix
01.2027
Skills
- Customer engagement
- Communicated customer feedback to management
- Monitored cleanliness and functionality of store devices
- Shift audit assistance
- Effective communication and routing
- Office management skills
- Oversaw circulation of library resources
- Organized materials and periodicals
- Organized and updated materials
- Coordinated interlibrary loan processes
- Responded to patron inquiries
- Managed library computer databases
- Laboratory Aide
- Coordinated laboratory material transport
- Equipment preparation following detailed procedures
- Laboratory equipment maintenance
- Professional email communication
- Transaction management
- Efficient cash transactions
- Effective business communication
Timeline
Customer Service Lead
Circle K
10.2022 - Current
Customer Service Associate
Circle K
09.2021 - 10.2022
Softline Associate
Walmart
07.2017 - 06.2018
Lab Aide
Jamestown Community College Science Center
09.2014 - 05.2015
Librarian Aide
Memorial Library of Little Valley Central Library
06.2013 - 08.2013
Librarian Aide
Memorial Library of Little Valley
06.2012 - 08.2012
Associate of Science - Environmental Science
Jamestown Community College Science Center
Bachelor of Science - Communications
University of Phoenix
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