Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Ralph Cadwallder Middle School
References
Timeline
Generic

Rachael Lara

Las Vegas,NV

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. My goal is to Obtain a position that offers opportunity for growth and advancement in a field new and familiar! Right when I turned 16 I got my first job and since then I have built 3 years of customer service & people skills, I am personable with strong written and verbal communication abilities that I apply to my day to day life! Skilled in communication, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Massage Envy Spa
Las Vegas, Nevada
01.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled sensitive information in a confidential manner.
  • Scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Explained policies and procedures to visitors.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled and confirmed appointments for clients and staff.

Waitress

Solamente Pizza
Las Vegas, NV
09.2023 - 12.2024
  • Took reservations over phone and in person.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Managed dining room layout to maximize efficiency of staff members.
  • Provided accurate change for cash transactions using a cash register system.
  • Organized take-out orders efficiently according to customer requests.
  • Checked back with customers throughout meal service to ensure satisfaction.

Seasonal Sales Associate

TJX
Las Vegas, Nevada
11.2022 - 01.2023
  • In this establishment my organization skills helped ensure costumers can shop with ease.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Service & Food Champion

Taco Bell
Las Vegas, NV
02.2022 - 09.2022
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Performed opening and closing duties such as counting money in register drawers or restocking supplies.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Greeted guests in a friendly and welcoming manner.

Education

Aesthetician License - Master Aesthetician

NIMA National Institute of Medical Aesthetics
Las Vegas, NV
07-2025

Skills

  • Customer Service
  • Appointment Scheduling
  • Problem-solving skills
  • Time Management
  • Verbal and written communication
  • Cash Handling
  • File Organization
  • Office Administration
  • Project Management
  • File Management
  • Mail Sorting
  • Ensuring a clean environment for clients and staff

Affiliations

  • Photography is a passion of mine. I love to capture images that I can enhance to show people what the world looks like through my eyes. I find creativity in nature to which existed before us and I find it very therapeutic to capture the beauty I come across in my life!

Accomplishments

  • The Public Education Foundation winner of the Roger Art Studio of Las Vegas, Nevada in 2022 with the them "Entangled". My photo was displayed in The Roger Art Studio in down town Art District, with a ceremony followed to acknowledge the art of many students and our creativity!

Ralph Cadwallder Middle School

  • While being young I saw kids who needed a friend and a voice at our school. I joined the Sparkles And Stripes team while in middle school to partner with special needs kids in our school to include them in the school spirit of Cadwallder cheer and dance. We preformed in the Disneyland parade and at our weekly basketball games. This taught me from a very young age to be kind and be grateful for the life given to me.

References

References available upon request.

Timeline

Front Desk Receptionist

Massage Envy Spa
01.2024 - Current

Waitress

Solamente Pizza
09.2023 - 12.2024

Seasonal Sales Associate

TJX
11.2022 - 01.2023

Service & Food Champion

Taco Bell
02.2022 - 09.2022

Aesthetician License - Master Aesthetician

NIMA National Institute of Medical Aesthetics
Rachael Lara