Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachael Leach

DeSoto,TX

Summary

Dedicated professional with over 30 years of experience in customer service, data entry, b2b sales, and lead generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Reviewer

Activus Connect
05.2021 - Current
  • Reviews personal documentation to get consumers qualified for the Lifeline and Emergency Broadband and Affordable Connectivity Program
  • Utilizes KB’s and perform internet searches to ensure consumers documentation are legit and not fraudulent
  • Escalates fraudulent documents to the Escalations Department
  • Approves, denies, and let the consumers know what documents that are needed to get their application approved for the program
  • Reviews over 400 applications daily, carries one of the highest averages on the project
  • Ensures all client requests are met in a timely manner
  • Exceeds the required daily, weekly, and monthly quota’s.

Sales Agent

Onshore Marketing Research
05.2015 - 03.2021
  • Handled over 200 inbound and outbound calls daily to speak with current and potential customers nationwide about their magazine and newspaper subscriptions and finalize sales for customers renewing their subscriptions
  • Handled the entire sales process from start to finish by using a sales script and sales methods to gather information from the customer on their needs, recommend the subscription that would best fit those needs, and close the sale
  • Informs customers of discounts, offerings, and trial periods and makes outbound calls to customers to follow up and ensure they are satisfied with the product
  • Answered all customer questions about different subscriptions by utilizing the company website and providing accurate information to assist them in choosing their subscription
  • Consistently exceeded KPIs by averaging 3-5 sales an hour
  • Upsells different newspaper subscriptions (Sunday paper only, Weekly paper, weekend paper, etc.) to ultimately achieve the goal of the customer buying a 7-day subscription
  • Built a diverse client base using superior communication and sales skills.

Lead Generator

Stringcan
02.2013 - 02.2015
  • Handled over 200 inbound and outbound calls daily in a call center environment to perform b2b selling and lead generation activities
  • Spoke with high end executives (CEOs, CFOs, IT Directors, etc.) to build rapport and gain a deeper understanding of how their clients could best provide them with the services they needed
  • Generated leads for clients in the technology and education industries by informing them of different product offerings
  • Asked probing questions to gain contact information on who the purchaser was in the company and who the best person to reach out to would be to close the sale
  • Set up and scheduled webinars for customers and potential customers to view and called them back afterwards with a questionnaire for them to answer.

Education

Skills

  • Leadership
  • Collaboration
  • Communication
  • Time Management
  • Research
  • Mission-Focused
  • Critical Thinking
  • Inbound & Outbound Calling
  • Extensive Customer Service
  • Proficient with Microsoft
  • Lead Generation
  • Attention to Detail

References

  • Connie Stewart, Retail Management, 740-995-0152
  • Marliece Gorring, Retail Sales, 740-421-0932
  • Niesha Davis, CVS Management, 469-903-9257

Timeline

Reviewer

Activus Connect
05.2021 - Current

Sales Agent

Onshore Marketing Research
05.2015 - 03.2021

Lead Generator

Stringcan
02.2013 - 02.2015

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Rachael Leach