Rachael Lee
Fort Lauderdale,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Lab Assistant
Holy Cross
11.2022 - Current
- Ensuring each patient feels comfortable in my chair while creating a connection with each person.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
PCA
Memorial Healthcare
04.2022 - 11.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Store Manager
Starbucks
04.2021 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Starbucks
08.2019 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Shift Supervisor
Starbucks
01.2012 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree - Phlebotomy
Broward College
Fort Lauderdale, FL12.2022
No Degree - EMT
Broward College
Fort Lauderdale, FL01.2012
High School Diploma -
Monarch High School
Coconut Creek, FL05.2011
Skills
- Time Management
- Staff Management
- Customer Service
- Conflict Resolution Techniques
- Staff Training
- Store Opening and Closing Procedures
- Order Management
- Phlebotomy Functions
- Patient Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lab Assistant
Holy Cross
11.2022 - Current
PCA
Memorial Healthcare
04.2022 - 11.2022
Store Manager
Starbucks
04.2021 - 11.2021
Assistant Store Manager
Starbucks
08.2019 - 04.2021
Shift Supervisor
Starbucks
01.2012 - 08.2019
No Degree - Phlebotomy
Broward College
No Degree - EMT
Broward College
High School Diploma -
Monarch High School
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