Rachael Lohnes
Romeoville,IL
Summary
Dedicated HR Specialist with a Bachelor's degree in Organizational Leadership, attained through the esteemed Starbucks College Achievement Plan. Currently advancing my expertise in Human Resources through studies at the Academy to Innovate Human Resources, pursuing multiple certifications to propel my career forward.
Passionate about servant leadership and deeply committed to embodying the ethos of Starbucks Mission & Values. Known for fostering a collaborative work environment and providing unwavering support to employees and Partners alike. Skilled in analyzing data, meticulously planning, and implementing strategies to drive organizational success.
Overview
9
9
years of professional experience
Work History
HR Generalist
Medinah Country Club
08.2023 - Current
- Collaborate with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Demonstrate expertise in employee relations and conflict resolution, effectively addressing and resolving issues to maintain a positive work environment.
- Successfully manage bi-weekly payroll processing for 200-500 employees, ensuring accuracy and compliance with company policies and regulations.
- Proficiently handle benefits administration and ensured ACA compliance, contributing to the overall well-being and satisfaction of employees.
- Manage I-9s and E-Verify cases, workers' compensation and unemployment claims, ensuring compliance with legal requirements.
- Spearheaded the restructuring of the onboarding and orientation process, enhancing efficiency for new employees, managers, and HR personnel.
- Successfully completed the onboarding process for 200+ employees within a three-month timeframe, ensuring a smooth transition into the organization.
- Developed Standard Operating Procedures (SOPs) for the HR Generalist role, promoting consistency and efficiency in HR processes.
- Prepare detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
Store Manager
Starbucks
08.2021 - 08.2023
- Led a team of 32+ Starbucks Partners in a manner that inspires them to live the Starbucks mission and values in each moment to ensure customers have an excellent experience in our store.
- Identified and tended to the needs of the business in a high volume store to achieve desired metrics while building the capabilities of the team.
- Sourced candidates through the use of Taleo recruiting system, indeed, scouting, and employee referrals.
- Hired 60+ partners in a two-year span of time to staff my store and support four new store openings (NSOs) in my district.
- Facilitated a successful onboarding process for new employees by leading the First Sip presentation, completing onboarding paperwork, and assisting employees in enrolling in benefits of their choosing.
- Created a positive work environment where transparent feedback and support is given to team to promote growth.
- Successfully used conflict resolution techniques to mediate discussions between partners and find resolutions that support the team.
- Decreased the store’s turnover rate 30% within a year.
- Coached Partners in the moment and held them accountable to company polices and the expectations their roles while using corrective actions as a means of performance management and an opportunity for growth.
- Improved store metrics such as labor usage, turnover rate, store operations, customer wait times/ drive-thru times, and customer experience score to meet or exceed company standards through daily and weekly analysis of store KPIs.
Shift Supervisor
Starbucks
06.2017 - 08.2021
- Responsible for leading the team and ensuring customer satisfaction daily.
- Delivered high-quality products in a clean and welcoming store environment while confidently running shifts.
- Utilized systems and tools to plan for the shift and monitor daily routines.
- Supervised store operations to maintain speed of service and customer satisfaction.
- Efficiently and accurately ordered store product to maintain inventory levels and reduce waste.
- Maintained a positive attitude to create a culture of warmth and belonging for Partners and customers.
- Mentored Partners by recognizing teachable moments and providing clear and transparent coaching and support in the moment.
- Ensured the team was focused on creating a third-place environment, connections, and best moments with our customers.
Barista
Starbucks
01.2015 - 06.2017
- Worked to create the best moments in every customer’s day while delivering quality handcrafted beverages.
- Accurately placed customer orders and followed proper cash handling procedures.
- Used knowledge of coffee, merchandise, and promotions to ensure customer satisfaction and upsell product.
- Responsible for crafting and serving high quality beverages while connecting with our customers.
- Utilized empathy to make the moment right and gain customer trust when things don’t go as planned.
Education
Certification - HR Metrics & Dashboarding
AIHR
10.2024
Certification - HR Business Parter
AIHR
08.2024
Certification - HR Generalist
AIHR
06.2024
Bachelor of Arts - Organizational Leadership
Arizona State University
Online- Starbucks College Achievement Plan12.2020
Skills
- HR policies and Procedures
- Onboarding and Orientation
- Benefits Administration
- Clear & Effective Communication
- Payroll Administration
- HR Analytics
- Employee Relations Management
- Conflict Resolution
- Strategic HR Planning & Implementation
- Collaboration
- Problem-Solving
- Microsoft Office Suite
Timeline
HR Generalist
Medinah Country Club
08.2023 - Current
Store Manager
Starbucks
08.2021 - 08.2023
Shift Supervisor
Starbucks
06.2017 - 08.2021
Barista
Starbucks
01.2015 - 06.2017
Certification - HR Metrics & Dashboarding
AIHR
Certification - HR Business Parter
AIHR
Certification - HR Generalist
AIHR
Bachelor of Arts - Organizational Leadership
Arizona State University
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