Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Rachael Looper

Lexington,NC

Summary

Adept Operations Manager with a proven track record at C&H Insulation Services/G&T Insulation Services, enhancing operational efficiency and customer satisfaction. Excelled in implementing policies and standard operating procedures, boosting productivity by 30%. Skilled in financial analyses and interpersonal communication, consistently achieving beyond set performance goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

C&H Insulation Services/G&T Insulation Services
Clemmons, NC
06.2018 - Current
  • Executed weekly payroll tasks alongside overseeing critical aspects of payroll management.
  • Managed accounts payable and receivable, ensuring accurate job costing and timely payroll processing.
  • Oversaw human resource duties, including managing employee and safety handbooks to ensure compliance with safety systems and procedures.
  • Managed job costing processes to ensure accurate financial tracking.
  • Enforced federal, state, local and company rules for safety and operations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Operations Manager

H&S Real Service
Clemmons, North Carolina
01.2014 - 05.2018
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Enforced federal, state, local and company rules for safety and operations.

Payroll Administrator

Southern Piping Company
Wilson, NC
05.2006 - 03.2012
  • Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
  • Generated comprehensive payroll reports for departmental budgeting and planning.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.
  • Updated payroll system to reflect changes in employee status, benefits, and job titles.
  • Managed direct deposit setup and adjustments for all employees.
  • Reconciled bank statements and prepared and entered standard journal entries for month-end close.
  • Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
  • Managed complete payroll processing cycle for over 550 employees in compliance with federal and state laws.
  • Kept informed on tax law changes that applied to payroll process.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Administered and calculated withholding and deductions associated with net earnings.
  • Recorded adjustments to previous pay-related errors.

Education

High School Diploma -

South Edgecombe High
Pinetops, NC
05-2002

Some College (No Degree) - Accounting

Wilson Technical Community College
Wilson, NC

Skills

  • Performance reporting
  • Incidents management
  • Health and safety compliance
  • Production
  • Performance monitoring
  • Workflow optimization
  • Document control
  • Data analysis
  • Financial and cash flow analyses
  • Interpersonal communication
  • Customer relationship management (CRM)
  • Team leadership
  • Invoice processing
  • Decision-making
  • P&L management
  • Policies and procedures implementation
  • Operations management

Certification

  • Notary

Accomplishments

  • Avetta DEI Award

References

References available upon request.

Timeline

Operations Manager

C&H Insulation Services/G&T Insulation Services
06.2018 - Current

Operations Manager

H&S Real Service
01.2014 - 05.2018

Payroll Administrator

Southern Piping Company
05.2006 - 03.2012

High School Diploma -

South Edgecombe High

Some College (No Degree) - Accounting

Wilson Technical Community College

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Rachael Looper