Rachael Looper
Lexington,NC
Summary
Adept Operations Manager with a proven track record at C&H Insulation Services/G&T Insulation Services, enhancing operational efficiency and customer satisfaction. Excelled in implementing policies and standard operating procedures, boosting productivity by 30%. Skilled in financial analyses and interpersonal communication, consistently achieving beyond set performance goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
C&H Insulation Services/G&T Insulation Services
Clemmons, NC
06.2018 - Current
- Executed weekly payroll tasks alongside overseeing critical aspects of payroll management.
- Managed accounts payable and receivable, ensuring accurate job costing and timely payroll processing.
- Oversaw human resource duties, including managing employee and safety handbooks to ensure compliance with safety systems and procedures.
- Managed job costing processes to ensure accurate financial tracking.
- Enforced federal, state, local and company rules for safety and operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Operations Manager
H&S Real Service
Clemmons, North Carolina
01.2014 - 05.2018
- Developed and implemented operational procedures to ensure quality standards are met.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Enforced federal, state, local and company rules for safety and operations.
Payroll Administrator
Southern Piping Company
Wilson, NC
05.2006 - 03.2012
- Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
- Generated comprehensive payroll reports for departmental budgeting and planning.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Updated payroll system to reflect changes in employee status, benefits, and job titles.
- Managed direct deposit setup and adjustments for all employees.
- Reconciled bank statements and prepared and entered standard journal entries for month-end close.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Managed complete payroll processing cycle for over 550 employees in compliance with federal and state laws.
- Kept informed on tax law changes that applied to payroll process.
- Followed IRS guidelines and state regulations when submitting payroll taxes.
- Administered and calculated withholding and deductions associated with net earnings.
- Recorded adjustments to previous pay-related errors.
Education
High School Diploma -
South Edgecombe High
Pinetops, NC05-2002
Some College (No Degree) - Accounting
Wilson Technical Community College
Wilson, NCSkills
- Performance reporting
- Incidents management
- Health and safety compliance
- Production
- Performance monitoring
- Workflow optimization
- Document control
- Data analysis
- Financial and cash flow analyses
- Interpersonal communication
- Customer relationship management (CRM)
- Team leadership
- Invoice processing
- Decision-making
- P&L management
- Policies and procedures implementation
- Operations management
Certification
- Notary
Accomplishments
- Avetta DEI Award
References
References available upon request.
Timeline
Operations Manager
C&H Insulation Services/G&T Insulation Services
06.2018 - Current
Operations Manager
H&S Real Service
01.2014 - 05.2018
Payroll Administrator
Southern Piping Company
05.2006 - 03.2012
- Notary
High School Diploma -
South Edgecombe High
Some College (No Degree) - Accounting
Wilson Technical Community College
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